Seasonal Ski School Program Lead

Sun Peaks Resort; Sun Peaks; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Season lift and access passes

Employee Assistance Program

Dining discounts in resort outlets

Retail discounts in resort outlets

Friends and family rates at Sun Peaks

Reciprocal programs with partnering sk

Incentive: $1/hr bonus for full season

Job summary

Sun Peaks Resort is hosting a Winter 2026/27 program lead hand role within our Sports School. You will coordinate daily lesson demands, assign instructors, and manage day‑to‑day operations while upholding safety standards on and off the snow.

The role requires Level 2+ teaching certification, several seasons of supervisory experience, and strong computer skills with MS Office and RTP scheduling. You must be legally eligible to work in Canada for the 26/27 winter season and pass a criminal record

Qualifications

• Current, valid teaching certification in good standing with a Sports School approved national Snowsports organization, Level 2 or higher.
• Several seasons of supervisory experience within a professional snow sport school.
• Highly computer literate with MS Office and scheduling databases (such as RTP).
• Legally authorized to work in Canada for the 26/27 winter season contract; pass criminal record check.
• Exceptional written and verbal English communication skills.

Responsibilities

• Coordinate daily guest lessons demands against active staff inventories to maximize instructor utilization while maintaining safety and quality standards.
• Create, manage, and audit employee daily schedules, ensuring accurate tracking of all paid operational activities and instructional hours per resort policies and BC Employment Standards.
• Oversee morning line-ups and lesson assignments, ensuring punctual and prepared instructors for scheduled paid shifts.
• Provide immediate logistical direction, performance feedback, and support to the instructional team.
• Ensure instructors are trained in the resort's Skill Level Selectors to match guests to terrain and progressions.
• Monitor instructor compliance with resort standards, PPE guidelines, and uniform appearance rules.
• Act as the primary escalation point for guest inquiries, feedback, and program dissatisfaction.
• Apply professional service-recovery tactics to resolve guest issues in line with guest service goals.
• Guide guests toward learning pathways, future bookings, and multi-day packages to support sales metrics.
• Enforce compliance with the Alpine Responsibility Code and resort risk management protocols.

Skills

Teaching Certification Level 2+

Supervisory Experience

MS Office & Scheduling

English Communication

Canada Work Eligibility

Tools

RTP Scheduling Database

Microsoft Office Suite

Job description

Sun Peaks Resort is hosting a Winter 2026/27 program lead hand role within our Sports School. You will coordinate daily lesson demands, assign instructors, and manage day‑to‑day operations while upholding safety standards on and off the snow.

The role requires Level 2+ teaching certification, several seasons of supervisory experience, and strong computer skills with MS Office and RTP scheduling. You must be legally eligible to work in Canada for the 26/27 winter season and pass a criminal record