Sports School Program Supervisor - Winter 2026/27

Sun Peaks Resort; Sun Peaks Mountain Resort Municipality; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Winter/Summer season lift, passes

Employee and Family Assistance Program

Dining discounts at resort outlets

Retail discounts at resort outlets

Friends and family rates at Sun Peaks

Reciprocal programs with partnering sk

$1/hour incentive for winter season

Job summary

Sun Peaks Resort is hiring a Full-Time Sports School Program Supervisor for the winter season. The role requires Level 2 or higher certification, supervisory experience in a snow sport school, and strong scheduling and safety standards.

You will coordinate lessons, manage staff schedules, and ensure high-quality guest service throughout the season. Candidate must be legally eligible to work in Canada for the 26/27 winter season and pass an RCMP Vulnerable Sector Check.

Qualifications

• Current, valid teaching certification in good standing with a Sports School approved national Snowsports organization, at a Level 2 or higher.
• Several seasons of supervisory experience in a professional snow sport school.
• Proficient with Microsoft Office and scheduling databases (e.g., RTP).
• Legally authorized to work in Canada for the 26/27 winter season; RCMP Vulnerable Sector Check required.
• Excellent written and verbal English communication; strong customer service and teamwork in tourism.

Responsibilities

• Coordinate daily guest lesson demands with active staff inventories while maintaining safety and quality standards.
• Create, manage, and audit employee schedules in alignment with resort policies and BC Employment Standards.
• Oversee morning line-ups and lesson assignments; ensure punctuality and preparedness.
• Manage staff time-off and shift-coverage requests to sustain labor inventory.
• Provide daily guidance and feedback to the instructional team.
• Observe on-snow lessons to deliver pedagogical and customer-service feedback.
• Ensure instructors use Skill Level Selectors to match guests to terrain and progression.
• Enforce safety and PPE, and uniform appearance rules across programs.
• Escalate guest inquiries; resolve issues with professional service recovery.
• Guide guests to learning pathways and multi-day packages to drive bookings.
• Ensure compliance with Alpine Responsibility Code and risk management protocols.
• Investigate and report incidents using resort safety databases.

Skills

Level 2 certification

Scheduling experience

Conflict resolution

High safety standards

Supervisory experience

Microsoft Office

Scheduling databases (RTP)

RCMP Vulnerable Sector Check

English communication

Tourism sector experience

Education

Sports School Level 2 Certification

Tools

Microsoft Office Suite

Job description

Are you a people person with love for all things outdoors? We are looking to hire a Full-Time Sports School Program Supervisor for the upcoming Winter season. Do you have your Level 2 certification (or higher) and experience with scheduling lessons, conflict resolution and high safety standards? We would love to hear from you! One of the best features of our Resort is the incredible teaching terrain, offering ideal progression from beginner to intermediate levels to ensure success. If this sounds like the perfect work environment, fill out an application today to work, live and play where you belong.

Compensation Information:

$22.45 to $24.55 per hour (depending on experience and education)

Physical Requirement:

Medium; work activities involve handling loads up to 20kg; both in an indoor and outdoor setting.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills You Bring With You

• Certification: Current, valid teaching certification in good standing with a Sports School approved national Snowsports organization, at a Level 2 or higher.
• Experience: Several seasons of demonstrated experience operating in a supervisory capacity within a professional snow sport school.
• Technical Proficiency: Highly computer literate with practical experience navigating Microsoft Office Suite and employee scheduling databases (such as RTP).
• Legal & Compliance: Legally authorized to work in Canada for the 26/27 winter season contract. Must successfully pass an RCMP Vulnerable Sector Check (VSC) as a bona fide occupational requirement for overseeing programs involving minors.
• Communication: Exceptional written and verbal English communication skills. Proven track record of high-tier customer service and collaborative teamwork within the tourism sector.

Primary Responsibilities

• Coordinate daily guest lesson demands against active staff inventories to maximize instructor utilization while strictly maintaining program safety and quality standards.
• Create, manage, and audit employee daily schedules, ensuring accurate tracking of all paid operational activities and instructional hours in strict alignment with resort policies and BC Employment Standards.
• Oversee morning line-ups and lesson assignments, ensuring instructors report to designated meeting areas punctually and prepared for their scheduled paid shifts.
• Manage and process staff time-off and shift-coverage requests proactively to ensure optimal labor inventory during peak periods and operational blackouts.
• Provide daily logistical direction, performance feedback, and support to the instructional team.
• Conduct regular on-the-job training audits by observing live on-snow lessons to deliver structured pedagogical and customer service feedback.
• Ensure all instructors are trained in, and actively utilizing, the resort’s official Skill Level Selectors to accurately match guests to appropriate terrain and progressions.
• Monitor instructor compliance regarding resort professional standards, personal protective equipment (PPE) guidelines, and uniform appearance rules.
• Act as the primary point of escalation for guest inquiries, feedback, and program dissatisfaction.
• Implement professional service-recovery tactics to resolve guest issues efficiently, utilizing communication strategies that align with the resort's guest service goals.
• Guide guests toward appropriate learning pathways, future bookings, and multi-day packages to drive department retention and support sales metrics.
• Enforce absolute compliance with the Alpine Responsibility Code and resort risk management protocols across all programs.
• Promptly investigate, document, and report all workplace and guest incidents, injuries, near-misses, or equipment failures using established resort safety databases and Return-to-Work (RTW) procedures.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.