Seasonal Luxury Store Support & Clienteling Specialist

LVMH Group; Vancouver; On-site; CAD 25,000 - 30,000; Part time

Job summary

Loro Piana in Vancouver is seeking a Seasonal Store Support Specialist to join our luxury team. You will assist clients, support store colleagues, manage inquiries, and help with daily operations to ensure an elevated shopping experience.

The role emphasizes product knowledge, clienteling, and collaboration with management to maintain displays and inventory. Prior experience in luxury retail and strong teamwork are valued, along with proficiency in MS Office and SAP.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Customer service

Microsoft Office

SAP

Teamwork

Tools

SAP

Job description

Loro Piana in Vancouver is seeking a Seasonal Store Support Specialist to join our luxury team. You will assist clients, support store colleagues, manage inquiries, and help with daily operations to ensure an elevated shopping experience.

The role emphasizes product knowledge, clienteling, and collaboration with management to maintain displays and inventory. Prior experience in luxury retail and strong teamwork are valued, along with proficiency in MS Office and SAP.