Seasonal Luxury Client Experience Specialist

Loro Piana; Vancouver; On-site; CAD 38,000 - 52,000; Full time

Job summary

Loro Piana in Vancouver, Canada is seeking a Seasonal Store Support Specialist to assist the store team and deliver an elevated client experience. You will coordinate with colleagues, use product knowledge, manage transactions, and support operational tasks across the business.

With a focus on hospitality, client relationships, and CRM, you will help boost sales through personalized outreach and strong teamwork within a luxury environment.

Qualifications

• 2+ years of sales or sales support experience.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and elevate the client experience with hospitality and expert assistance.
• Support the team by maintaining product knowledge to enhance client experience.
• Build client relationships via emails, handwritten notes, calls, and clienteling app to boost sales.
• Record and update client information to tailor services for future opportunities.
• Promote new products through personalized outreach to increase awareness and interest.
• Assist in maintaining store displays to align with visual merchandising guidelines.
• Collaborate with store management to ensure merchandise is replenished and accessible.
• Provide operational and administrative support to client advisors.

Skills

Customer service

Teamwork

Attention to detail

communication

Tools

Microsoft Office

SAP

Job description

Loro Piana in Vancouver, Canada is seeking a Seasonal Store Support Specialist to assist the store team and deliver an elevated client experience. You will coordinate with colleagues, use product knowledge, manage transactions, and support operational tasks across the business.

With a focus on hospitality, client relationships, and CRM, you will help boost sales through personalized outreach and strong teamwork within a luxury environment.