Loro Piana, Seasonal Store Support Specialist, Vancouver Holt

LVMH Group; Vancouver; On-site; CAD 22,000 - 30,000; Full time

Job summary

Loro Piana in Vancouver is seeking a Seasonal Store Support Specialist to help deliver an elevated luxury shopping experience. You will coordinate with the store team, apply product expertise, manage transactions, and assist with day-to-day operations to support client advisors.

The ideal candidate has 2+ years of sales or sales support experience, proficiency in Microsoft Office and SAP, excellent attention to detail, teamwork skills, and physical ability to lift up to 40 pounds.

Qualifications

• 2+ years of sales or sales support experience.
• Excellent customer service and teamwork skills.
• Strong product knowledge and attention to detail.

Responsibilities

• Facilitate the sales process and elevate the client experience with exceptional hospitality and expert assistance.
• Support the team with product knowledge to enhance the client experience.
• Build client relationships via emails, handwritten notes, calls, and our clienteling app to boost sales.
• Record and update client information to tailor future services.
• Promote new products through personalized outreach to increase awareness.
• Maintain store displays aligned with visual merchandising guidelines.
• Collaborate with store management to ensure merchandise is replenished and accessible.
• Provide operational and administrative support to client advisors.

Skills

Sales experience

Customer service

Teamwork

Microsoft Office

SAP

Tools

Microsoft Office

SAP

Job description

We are seeking a Seasonal Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks across the business. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Job responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Profile

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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