Seasonal Guest Experience Team Lead, Lift Validation

Alterra; The Blue Mountains; On-site; CAD 26,000 - 30,000; Part time

Benefits offered by this job

Attractions access

Meal discounts

Retail discounts

Well-being resources

Summer events

Job summary

Blue Mountain Resort is seeking a Part Time - Seasonal Team Lead, Ticket Validation to guide the Validation Attendants and ensure guests use the correct lift access products.

You will supervise the flow at priority lift lines, coach staff, and assist guests with scanning passes while sharing passion for Blue Mountain. This role emphasizes leadership and outstanding customer service in a dynamic mountain setting.

Qualifications

• Ability to coach and lead others.
• Excellent customer service and communication skills.
• Ability to work independently, multitask and solve problems.
• Team-oriented with an energetic, friendly demeanor.
• Ski/Snowboard skills are an asset.

Responsibilities

• Check guests’ access passes at lift lines and RFID gates.
• Interact with guests and explain attractions, restrictions and age requirements.
• Help move and support flow of guests at validation pinch points.
• Provide assistance for guests needing help scanning passes.
• Organize shift tasks and schedules for Validation Attendants.

Skills

Coaching

Customer service

Multitasking

Problem solving

Team orientation

Communication

Ski/Snowboard skills (asset)

Job description

Blue Mountain Resort is seeking a Part Time - Seasonal Team Lead, Ticket Validation to guide the Validation Attendants and ensure guests use the correct lift access products.

You will supervise the flow at priority lift lines, coach staff, and assist guests with scanning passes while sharing passion for Blue Mountain. This role emphasizes leadership and outstanding customer service in a dynamic mountain setting.