Seasonal Customer Service Representative

Saint Gobain Cristaleria, SL; Dartmouth; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Seasonal Customer Service Representative, der in einem dynamischen Umfeld arbeitet. Diese Rolle bietet die Möglichkeit, wertvolle Erfahrungen im Kundenservice zu sammeln und direkt mit Kunden zu interagieren. Sie werden für die Bearbeitung von Anfragen, die Pflege von Kundenkonten und die Lösung von Problemen verantwortlich sein. Das Unternehmen legt großen Wert auf Teamarbeit und exzellenten Kundenservice. Wenn Sie eine proaktive Einstellung haben und gerne in einem schnelllebigen Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie, Teil eines führenden Unternehmens in der Baubranche zu werden.

Qualifications

• 2+ Jahre Erfahrung im Kundenservice, insbesondere im persönlichen Kontakt.
• Starke Kommunikationsfähigkeiten und Problemlösungsfähigkeiten.

Responsibilities

• Bearbeitung aller eingehenden Kundenanfragen und Bestellungen.
• Koordination mit anderen Niederlassungen zur Erfüllung der Kundenbedürfnisse.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Organisationsfähigkeiten

Tools

CRM-System

Job description

Seasonal Customer Service Representative

Kaycan has an exciting career opportunity for a Seasonal Customer Service Representative based in Halifax to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, seasonal (6 months), On-site

Responsibilities:

• Handle all incoming customer/sales calls, in-person orders, and emails professionally and thoroughly, ensuring timely delivery and resolution of customer concerns.
• Understand customer needs and advise on solutions to ensure a positive experience.
• Address inquiries regarding order status, make adjustments, and create new customer accounts for the sales team.
• Verify product pricing and availability, adjust pricing when necessary, and process refunds or returns.
• Coordinate with head office and other branches across Canada to meet customer needs.
• Maintain and update customer accounts in our inventory/CRM system.
• Enter orders for other branches, including special materials and interbranch shipping, following procedures.
• Provide clients with pricing and credit terms, and process orders in the system.
• Investigate and resolve customer service issues, offering effective solutions.
• Perform other duties as required.

Qualifications:

• Strong team player with excellent customer service skills and the ability to build lasting relationships.
• Proactive, positive attitude; think like a customer, act like an owner, and deliver impactful solutions.
• 2+ years of experience in a similar in-person customer service role.
• Exceptional verbal and written communication skills.
• Strong problem-solving and resolution skills.
• Excellent organizational skills and attention to detail.
• Enjoys working in a fast-paced, customer-facing environment.

About Kaycan and Benefits:

Kaycan is a subsidiary of Saint-Gobain, the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain is a leader in sustainable product development and environmental stewardship. We are proud to be recognized by Top Employers institute as one of the best workplaces in North America & Canada.

Why Work With Us?

Kaycan is committed to creating a diverse environment and is proud to be an equal opportunity employer. We provide reasonable accommodations upon request to support candidates throughout the recruitment process.

At Saint-Gobain, our core values—Trust, Empowerment, & Collaboration—shape our culture. We encourage diversity and inclusion, and our products contribute to making the world a more beautiful, safer, and sustainable home.