Seasonal Customer Experience Pro — Inside Sales Growth

Kibbi Technologies Inc.; Ottawa; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

RRSP and TFSA options

Vacation & flex time

Quarterly incentives

Job summary

Avenir Energy Ltd. is seeking a Seasonal Customer Experience Representative to be the first point of contact for customers, handling inquiries via phone, email, social media, or chat.

You will manage accounts, keep information up-to-date, and support customers across products and services while aiming to grow revenue through inside sales initiatives. This in-office season is a gateway to developing customer interaction, problem-solving, and sales skills in a fast-growing company with 8:00

Qualifications

• Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
• Strong communication and listening abilities to effectively manage customer interactions.
• Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
• Solid data entry and administrative skills with attention to detail and accuracy.
• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
• Problem-solving capabilities and the initiative to be a self-starter.
• Flexibility to adapt to changing priorities and customer needs.
• Full professional proficiency in both English and French is an asset.

Responsibilities

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or elevate requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.

Job description

Avenir Energy Ltd. is seeking a Seasonal Customer Experience Representative to be the first point of contact for customers, handling inquiries via phone, email, social media, or chat.

You will manage accounts, keep information up-to-date, and support customers across products and services while aiming to grow revenue through inside sales initiatives. This in-office season is a gateway to developing customer interaction, problem-solving, and sales skills in a fast-growing company with 8:00