Seasonal Customer Experience & Inside Sales Pro

Avenir Energy Ltd.; Ottawa; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Benefits: Coverage for健康

Retirement Planning: RRSP and TFSA

Work-Life Balance: Vacation, floater &

Incentive Programs

Job summary

Avenir Energy Ltd. in Ottawa, Ontario, is hiring a Seasonal Customer Experience Representative to be the first point of contact for customers across phone, email, social media and chat.

You will manage accounts and support customers through their purchases of our propane products and services. You’ll look for revenue opportunities through inside sales, collaborate with internal teams, and help maintain high satisfaction.

Qualifications

• Excellent interpersonal skills with a focus on delivering an exceptional customer experience.
• Strong communication and listening abilities to manage customer interactions.
• Knowledge of customer service principles, practices, and tools (Office 365, ERP, CRM).
• Solid data entry and administrative skills with attention to detail and accuracy.
• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
• Problem-solving capabilities and the initiative to be a self-starter.
• Flexibility to adapt to changing priorities and customer needs.
• Full professional proficiency in both English and French is an asset.

Responsibilities

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or escalat requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.

Skills

Interpersonal skills

Communication

Data entry

Multitasking

Problem solving

Flexibility

Bilingual English/French (asset)

Tools

Office 365

ERP

CRM

Job description

Avenir Energy Ltd. in Ottawa, Ontario, is hiring a Seasonal Customer Experience Representative to be the first point of contact for customers across phone, email, social media and chat.

You will manage accounts and support customers through their purchases of our propane products and services. You’ll look for revenue opportunities through inside sales, collaborate with internal teams, and help maintain high satisfaction.