Seasonal Customer Experience Representative

Avenir Energy Ltd.; Nanaimo; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits

RRSP and TFSA with employer matching

Vacation & flexible time-off

Quarterly incentive rewards

Job summary

Avenir Energy Ltd. is seeking a Seasonal Customer Experience Representative to be the first point of contact for customers. The role includes managing accounts, ensuring data accuracy, and driving customer satisfaction while identifying revenue opportunities through inside sales.

The position is in-office with standard hours 8:00 AM–5:00 PM, Monday to Friday, ~40 hours/week, and a target end date in late March. Bilingual English/French is an asset.

Qualifications

• Excellent interpersonal skills with a focus on customer experience.
• Strong communication and listening abilities for customer interactions.
• Knowledge of customer service principles and Office 365, ERP, CRM.
• Solid data-entry and administrative accuracy.
• Ability to multi-task, prioritize, and handle stress in a fast-paced environment.
• Problem-solving and self-starter attitude.
• Flexibility to adapt to changing priorities.
• Bilingual English/French is an asset.

Responsibilities

• Open and manage customer accounts with accurate information.
• Respond to high-volume inquiries across channels; target 85% service level.
• Obtain and evaluate information to handle inquiries, orders, and complaints.
• Direct unresolved issues to appropriate resource for resolution.
• Identify opportunities to increase revenue through inside sales.
• Perform customer verifications and credit checks (e.g., Equifax).
• Maintain records of customer interactions and transactions.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties to support branch and customer service operations.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Time management

Teamwork

Education

High school diploma (or equivalent)

Tools

Office 365

ERP

CRM

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a seasonal member of our team, you’ll enjoy:

• Comprehensive Benefits: Coverage for health, dental, and life insurance.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Quarterly performance-based rewards for both individual and company achievements.

Job Summary

Seasonal Customer Experience Representative

At Avenir Energy, the Seasonal Customer Experience Representative (CXR) is a vital part of our mission to deliver best-in-class service to our customers. As the first point of contact, you’ll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you’ll handle a variety of inquiries with professionalism, empathy, and efficiency.

In this role, you will be responsible for managing customer accounts, ensuring that all information is accurate and up-to-date, and supporting customers throughout their interactions with our products and services. Your ability to provide timely, effective solutions will be key to maintaining high levels of customer satisfaction and helping Avenir Energy grow its footprint. Alongside solving problems, you’ll also identify opportunities for revenue growth through inside sales initiatives.

This is more than just a customer service position—it’s an opportunity to be part of a dynamic team in a fast-paced, rapidly expanding company. You’ll have the chance to hone your skills in customer interaction, problem-solving, and sales while contributing to Avenir’s ongoing success.

Schedule

This is an in-office position. Our standard office hours are 8:00 AM to 5:00 PM, Monday through Friday, and team members are typically scheduled for approximately 40 hours per week within that time frame. While most work will occur during these hours, you may occasionally be expected to work outside of them—including evenings or weekends—depending on business needs.

This is a Seasonal role, with an immediate start date and a target end date of late march.

Key Responsibilities

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or escape requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.

Qualifications

• Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
• Strong communication and listening abilities to effectively manage customer interactions.
• Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
• Solid data entry and administrative skills with attention to detail and accuracy.
• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
• Problem-solving capabilities and the initiative to be a self-starter.
• Flexibility to adapt to changing priorities and customer needs.
• Full professional proficiency in both English and French is an asset.

Knowledge & Skills

• Strong customer service acumen with a results-driven mindset.
• Proficiency in managing customer accounts, sales processes, and clerical duties.
• Understanding of credit and financial processes.
• Proficiency in modern communication tools and software systems.
• Ability to work both independently and as part of a collaborative team.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.