Seasonal Client Care Specialist — Inbound Calls

Gruppe Louis Vuitton; Canada; On-site; CAD 30,000 - 33,000; Full time

Job summary

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as a primary contact for client interactions, delivering exceptional service through accurate handling of inbound inquiries related to Client Care Services. The role is onsite in Canada and ends mid-December 2026.

Responsibilities include handling calls for payments, repairs, inquiries, and store requests while meeting productivity and call quality goals, using CRM systems, and documenting all interactions.

Qualifications

• Minimum two years in a customer service and call handling environment.
• Excellent verbal and written communication.
• Ability to learn quickly and perform in a fast-paced environment.
• Highly organized, detail-oriented, and capable of working independently.
• Strong interpersonal skills across the organization.
• Punctual and flexible with scheduling.

Responsibilities

• Maintain the highest standard of customer service daily across call quality, client resolution, product knowledge, and store relations.
• Handle inbound and outbound client calls including payments, repairs, inquiries, and store requests with accurate assessment of needs.
• Assess incoming calls against history to determine resolution or escalation path.
• Meet or exceed goals in call quality and productivity & efficiency.
• Resolve customer concerns with a client-centric, empathetic approach.
• Stay current on product knowledge and departmental initiatives to deliver accurate responses.
• Adhere to call center protocols and CRM usage for documentation.
• Document all calls and emails in the CRM for traceability.
• Engage in training and continuous improvement projects, suggesting process improvements.
• Perform other duties as assigned to meet objectives.

Skills

Communication skills

Customer service

Call handling

Time management

Interpersonal skills

Education

High School diploma or GED

Tools

CRM systems

Call center platforms

Job description

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as a primary contact for client interactions, delivering exceptional service through accurate handling of inbound inquiries related to Client Care Services. The role is onsite in Canada and ends mid-December 2026.

Responsibilities include handling calls for payments, repairs, inquiries, and store requests while meeting productivity and call quality goals, using CRM systems, and documenting all interactions.