Direct to Client (DTC) - Seasonal

LVMH Group; Canada; On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

On-site role

Seasonal employment

Job summary

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as the primary contact for client inquiries, delivering exceptional service with accurate handling of calls. The role emphasizes productivity, call quality, and adherence to Louis Vuitton standards using key systems and CRM tools.

The seasonal position runs through mid-December 2026, onsite in the United States, with a schedule Monday through Friday and an hourly pay rate of $23.00.

Qualifications

• Over two years of experience in a Customer Service & Call Handling environment.
• Excellent verbal and written communication skills.
• Ability to learn quickly, adapt, and maintain consistent performance in a fast-paced environment.
• Highly organized and detail-oriented self-starter with strong time-management skills.
• Demonstrates exceptional interpersonal skills across all levels of the organization.
• Demonstrates reliable punctuality and schedule flexibility as needed.

Responsibilities

• Maintain the highest standard of customer service daily across call quality, client resolution, product knowledge, and store relations.
• Handle inbound and outbound client calls including payment collection, repair quotations, and service inquiries.
• Assess calls against case history to determine resolution or escalation path.
• Meet or exceed goals in call quality and productivity.
• Resolve customer concerns with a client-centric, empathetic approach.
• Stay current on product knowledge and department initiatives to provide informed responses.
• Adhere to call center protocols and company policies.
• Document all calls and emails in the CRM system for traceability.
• Participate in training and process improvement initiatives.

Skills

Customer service

Active listening

Verbal communication

Written communication

Time management

CRM systems

Education

High School diploma or GED

Tools

CRM platforms

Call center software

Payment collection tools

Job description

The Direct to Client Specialist (Seasonal) serves as a primary point of contact for client interactions, delivering exceptional service through accurate and professional handling of inbound telephone inquiries related to Client Care Services. This role is accountable for meeting defined performance objectives across productivity, efficiency, and call quality, while upholding the highest operational and Louis Vuitton service standards through the consistent and proficient use of key systems and tools.

Seasonal position will not extend beyond mid-December 2026.

Job responsibilities

Successful candidates will demonstrate exceptional active listening and communication skills, a refined command of the English language, and the ability to convey genuine empathy across a wide range of client interactions. A proven capacity for de-escalation and composure under pressure are essential to thriving in this role.

• Maintain the highest standard of customer service daily by demonstrating exemplary communication and service excellence across call quality, client resolution, product awareness, and store relations, in alignment with Call Quality Customer Service Standards, Louis Vuitton Etiquette, and the Louis Vuitton Selling Ceremony.
• Handle a diverse range of inbound and outbound client calls — including payment collection, repair quotations, customer service inquiries, and store-related requests — accurately assessing each clients need to initiate repair requests, deliver relevant care information, and ensure a seamless and complete service experience.
• Assess incoming client calls to evaluate the reported issue against case history and account documentation and determine the appropriate resolution or escalation path.
• Consistently meet or exceed all assigned goals in the areas of call quality, and productivity & efficiency.
• Resolve customer concerns efficiently and with professionalism, applying a client-centric approach to ensure fair, empathetic, and timely outcomes at every interaction.
• Stay current on all product knowledge, company updates, and departmental initiatives to deliver accurate, informed, and confident responses to client inquiries.
• Adhere strictly to call center protocols, department guidelines, and company policies to ensure compliance and consistency across all client interactions.
• Maintain proficient and consistent use of all required call center platforms, tools, and CRM systems to ensure accurate call documentation and seamless client service delivery.
• Document 100% of calls and email correspondence accurately within the CRM system, capturing inquiry type, customer feedback, and complaint details to ensure complete interaction traceability and data integrity.
• Actively engage in departmental training, continuous improvement projects, and cross-functional initiatives, while proactively contributing process improvement recommendations to drive operational excellence.
• Perform other duties as assigned to meet business objectives and goals.

Profile

• Over two years of experience in a Customer Service & Call Handling environment.
• Excellent verbal and written communication skills.
• Ability to learn quickly, adapt, and maintain consistent performance level in a fast-paced environment.
• Highly organized and detail-oriented self-starter with strong time-management skills, capable of working both independently and collaboratively.
• Demonstrates exceptional interpersonal skills with the ability to communicate and collaborate effectively across all levels of the organization, fostering professional relationships built on clarity, respect, and trust.
• Demonstrates reliable punctuality and schedule flexibility as needed, consistently meeting attendance expectations while adapting to shifting business needs and call center operational demands.
• GED certificate or High School diploma.

Work Schedule: Monday through Friday from 7:00 am -- 3:30 pm (onsite only)

Hourly Pay Rate: $23.00/hour

Number of openings: Three (3)

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuittons legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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