Direct to Client (DTC) - Seasonal

Gruppe Louis Vuitton; Canada; On-site; CAD 30,000 - 33,000; Full time

Job summary

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as a primary contact for client interactions, delivering exceptional service through accurate handling of inbound inquiries related to Client Care Services. The role is onsite in Canada and ends mid-December 2026.

Responsibilities include handling calls for payments, repairs, inquiries, and store requests while meeting productivity and call quality goals, using CRM systems, and documenting all interactions.

Qualifications

• Minimum two years in a customer service and call handling environment.
• Excellent verbal and written communication.
• Ability to learn quickly and perform in a fast-paced environment.
• Highly organized, detail-oriented, and capable of working independently.
• Strong interpersonal skills across the organization.
• Punctual and flexible with scheduling.

Responsibilities

• Maintain the highest standard of customer service daily across call quality, client resolution, product knowledge, and store relations.
• Handle inbound and outbound client calls including payments, repairs, inquiries, and store requests with accurate assessment of needs.
• Assess incoming calls against history to determine resolution or escalation path.
• Meet or exceed goals in call quality and productivity & efficiency.
• Resolve customer concerns with a client-centric, empathetic approach.
• Stay current on product knowledge and departmental initiatives to deliver accurate responses.
• Adhere to call center protocols and CRM usage for documentation.
• Document all calls and emails in the CRM for traceability.
• Engage in training and continuous improvement projects, suggesting process improvements.
• Perform other duties as assigned to meet objectives.

Skills

Communication skills

Customer service

Call handling

Time management

Interpersonal skills

Education

High School diploma or GED

Tools

CRM systems

Call center platforms

Job description

The Direct to Client Specialist (Seasonal) serves as a primary point of contact for client interactions, delivering exceptional service through accurate and professional handling of inbound telephone inquiries related to Client Care Services. This role is accountable for meeting defined performance objectives across productivity, efficiency, and call quality, while upholding the highest operational and Louis Vuitton service standards through the consistent and proficient use of key systems and tools.

Seasonal position will not extend beyond mid-December 2026.

Missions

Successful candidates will demonstrate exceptional active listening and communication skills, a refined command of the English language, and the ability to convey genuine empathy across a wide range of client interactions. A proven capacity for de-escalation and composure under pressure are essential to thriving in this role.

• Maintain the highest standard of customer service daily by demonstrating exemplary communication and service excellence across call quality, client resolution, product awareness, and store relations, in alignment with Call Quality Customer Service Standards, Louis Vuitton Etiquette, and the Louis Vuitton Selling Ceremony.
• Handle a diverse range of inbound and outbound client calls — including payment collection, repair quotations, customer service inquiries, and store-related requests — accurately assessing each client's need to initiate repair requests, deliver relevant care information, and ensure a seamless and complete service experience.
• Assess incoming client calls to evaluate the reported issue against case history and account documentation and determine the appropriate resolution or escalation path.
• Consistently meet or exceed all assigned goals in the areas of call quality, and productivity & efficiency.
• Resolve customer concerns efficiently and with professionalism, applying a client-centric approach to ensure fair, empathetic, and timely outcomes at every interaction.
• Stay current on all product knowledge, company updates, and departmental initiatives to deliver accurate, informed, and confident responses to client inquiries.
• Adhere strictly to call center protocols, department guidelines, and company policies to ensure compliance and consistency across all client interactions.
• Maintain proficient and consistent use of all required call center platforms, tools, and CRM systems to ensure accurate call documentation and seamless client service delivery.
• Document 100% of calls and email correspondence accurately within the CRM system, capturing inquiry type, customer feedback, and complaint details to ensure complete interaction traceability and data integrity.
• Actively engage in departmental training, continuous improvement projects, and cross-functional initiatives, while proactively contributing process improvement recommendations to drive operational excellence.
• Perform other duties as assigned to meet business objectives and goals.

Profil

• Over two years of experience in a Customer Service & Call Handling environment.
• Excellent verbal and written communication skills.
• Ability to learn quickly, adapt, and maintain consistent performance level in a fast-paced environment.
• Highly organized and detail-oriented self-starter with strong time-management skills, capable of working both independently and collaboratively.
• Demonstrates exceptional interpersonal skills with the ability to communicate and collaborate effectively across all levels of the organization, fostering professional relationships built on clarity, respect, and trust.
• Demonstrates reliable punctuality and schedule flexibility as needed, consistently meeting attendance expectations while adapting to shifting business needs and call center operational demands.
• GED certificate or High School diploma.

Work Schedule: Monday through Friday from 7:00 am -- 3:30 pm (onsite only)

Hourly Pay Rate: $23.00/hour

Number of openings: Three (3)

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

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