Seasonal Direct-to-Client Specialist — Elite Service

LVMH Group; Canada; On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

On-site role

Seasonal employment

Job summary

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as the primary contact for client inquiries, delivering exceptional service with accurate handling of calls. The role emphasizes productivity, call quality, and adherence to Louis Vuitton standards using key systems and CRM tools.

The seasonal position runs through mid-December 2026, onsite in the United States, with a schedule Monday through Friday and an hourly pay rate of $23.00.

Qualifications

• Over two years of experience in a Customer Service & Call Handling environment.
• Excellent verbal and written communication skills.
• Ability to learn quickly, adapt, and maintain consistent performance in a fast-paced environment.
• Highly organized and detail-oriented self-starter with strong time-management skills.
• Demonstrates exceptional interpersonal skills across all levels of the organization.
• Demonstrates reliable punctuality and schedule flexibility as needed.

Responsibilities

• Maintain the highest standard of customer service daily across call quality, client resolution, product knowledge, and store relations.
• Handle inbound and outbound client calls including payment collection, repair quotations, and service inquiries.
• Assess calls against case history to determine resolution or escalation path.
• Meet or exceed goals in call quality and productivity.
• Resolve customer concerns with a client-centric, empathetic approach.
• Stay current on product knowledge and department initiatives to provide informed responses.
• Adhere to call center protocols and company policies.
• Document all calls and emails in the CRM system for traceability.
• Participate in training and process improvement initiatives.

Skills

Customer service

Active listening

Verbal communication

Written communication

Time management

CRM systems

Education

High School diploma or GED

Tools

CRM platforms

Call center software

Payment collection tools

Job description

Louis Vuitton is seeking a Direct to Client Specialist (Seasonal) to serve as the primary contact for client inquiries, delivering exceptional service with accurate handling of calls. The role emphasizes productivity, call quality, and adherence to Louis Vuitton standards using key systems and CRM tools.

The seasonal position runs through mid-December 2026, onsite in the United States, with a schedule Monday through Friday and an hourly pay rate of $23.00.