Sea Export Coordinator

Kintetsu World Express; Winnipeg; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible / hybrid work arrangements

Opportunity for advancement

Generous bonus program

Job summary

KWE is seeking a Sea Freight Export Coordinator in Winnipeg to support daily operations and ensure efficient export shipments while delivering exceptional customer service.

You will liaise between internal teams and customers to ensure clear communication, timely issue resolution, and a positive experience, with opportunities to grow within a dynamic 3PL environment.

Qualifications

• Formal academic training in logistics or related field; CIFFA/CITT preferred.
• 2–4 years related experience or equivalent.
• Ability to read, analyze, and interpret documents.
• Ability to write routine reports.
• Ability to speak effectively before groups.
• Proficient computer skills (email, records, databases, spreadsheets).

Responsibilities

• Provide excellent customer service as the first point of contact for inquiries and complaints.
• Assist Sea Freight Export operations and ensure accurate paperwork processing.
• Complete accurate monthly reports for management and customers.
• Provide shipment information and support sales in rate quotes.
• Maintain filing systems and input shipment details for billing.
• Coordinate shipments and send pre-alert notices to customers and departments.
• Support ISO policy maintenance and participate in meetings.
• Adhere to safety policies and report hazards.
• Learn objectives and determine methods to achieve tasks within policy.
• Provide backup support during busy periods and vacations.
• Contribute to team efforts to meet company goals.
• Share knowledge and lead by example.

Skills

Customer service

Communication

Attention to detail

MS Office

Education

CITT or CIFFA certification preferred

Tools

MS Office

Job description

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity

We are seeking a Sea Freight Export Coordinator to support the day-to-day operations and ongoing success of our Sea Freight Export division. In this role, you will help ensure the efficient coordination of export shipments, maintain high service standards, and contribute to the smooth execution of freight forwarding activities.

In addition, you will provide exceptional customer service and sales support, serving as a key liaison between internal teams and external customers to ensure clear communication, timely issue resolution, and a positive customer experience.

What You’ll Do

• Provide excellence in customer service as the first point of contact for client inquiries, concerns, and complaints, with special attention to key assigned accounts.
• Assist the Sea Freight Export operation and ensure accurate processing of paperwork to minimize errors.
• Complete accurate monthly reports as requested by management and customers.
• Provide shipment information for export customers and support the sales department in negotiating rates and quotes for services.
• Maintain accurate filing system(s), update and input shipment details in the system, and ensure accuracy for billing.
• Coordinate shipments and send pre-alert notices to customers and related departments as required.
• Assist the division/department manager in the effective maintenance of the company’s ISO policies; participate in meetings and support overall terminal objectives.
• Comply with all safety policies, practices, and procedures.
• Report all unsafe activities to the supervisor and/or Human Resources.
• Receive guidance with respect to general objectives for most assigned tasks and projects; determine methods, work sequence, scheduling, and how to achieve objectives while operating within specific policy guidelines.
• Provide backup support within the department during busy periods, vacations, and unexpected employee absences.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and by sharing knowledge and skills.
• Perform all other job-related duties as required by management.

What You Bring

• Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Compensation: Salary range starting from $45,000 to $65,000 per year, with opportunities for growth and advancement based on performance and contribution.

Why Join KWE?

• Fast-paced, dynamic environment with a great team
• Opportunity for advancement
• Generous bonus program linked to company & individual success
• Competitive and equitable compensation packages
• Company paid pension program
• Accessible and inclusive work environment
• Flexible / hybrid work arrangements

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email [e-mail].

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/