Scrum Master

Tamanna Technology; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative banking institution in Toronto is seeking a skilled Scrum Master to lead agile teams in enhancing digital onboarding experiences. This role involves coaching teams on agile methodologies, managing stakeholder expectations, and driving continuous improvement in digital banking projects. You will collaborate with cross-functional teams to deliver high-impact solutions that improve user experiences for digital banking clients. Join a dynamic environment where your contributions will help shape the future of banking technology and make a significant impact on customer acquisition and engagement.

Qualifications

• 8+ years as a Scrum Master with strong Agile principles.
• Proven experience in digital onboarding within banking/fintech.

Responsibilities

• Guide teams on agile best practices and Scrum ceremonies.
• Act as a subject-matter expert for digital onboarding processes.

Skills

Agile Methodologies

Digital Onboarding

Communication Skills

Problem-Solving

Leadership

Conflict Resolution

Education

Bachelor’s degree in Computer Science

Equivalent practical experience

Tools

Jira

Confluence

Job description

Our client, a leading direct banking institution in Toronto, is urgently seeking an experienced Scrum Master with expertise in digital onboarding to join their team. The ideal candidate will have a strong background in agile methodologies and a proven track record in guiding teams through the design, development, and execution of digital banking projects, especially in the onboarding space. You’ll be working closely with cross-functional teams to deliver high-impact products that enhance the user experience for digital banking clients.

Key Responsibilities:

• Agile Coaching & Facilitation: Guide and coach teams on agile best practices, Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, reviews), and ensure they follow Scrum principles effectively.
• Digital Onboarding Focus: Act as a subject-matter expert for digital onboarding processes, driving improvements, ensuring smooth user journeys, and enhancing digital customer acquisition. Facilitate collaboration between product owners, developers, and business stakeholders to deliver high-quality digital solutions on time and within scope.
• Sprint Planning & Execution: Work with the team to define and prioritize sprint goals, ensuring successful execution of the sprint and tracking progress against the delivery roadmap. Identify bottlenecks and inefficiencies in the agile processes and take initiative to optimize workflows. Foster an environment of continuous improvement across teams.
• Stakeholder Management: Communicate progress and potential risks to senior leadership and stakeholders, managing expectations and ensuring alignment with business goals. Proactively identify risks and blockers, collaborating with team members to resolve them promptly and maintaining momentum throughout the sprint.
• Reporting & Metrics: Track key agile metrics (velocity, burndown, lead time) and provide regular reports to leadership on team progress, impediments, and capacity planning.

Required Skills and Experience:

• Experience in Agile Methodologies: Minimum of 8 years of experience as a Scrum Master, with a strong understanding of Agile principles and practices (Scrum, Kanban, Lean).
• Digital Onboarding Expertise: Proven experience in the digital onboarding space, ideally within the banking or fintech sectors, focusing on improving the digital customer experience and onboarding processes.
• Certification: Scrum Master certification (CSM, PSM I or higher) or equivalent Agile certification.
• Strong Communication & Interpersonal Skills: Ability to communicate clearly with both technical and non-technical stakeholders, managing expectations effectively.
• Problem-Solving and Conflict Resolution: Strong analytical and problem-solving skills, with a history of resolving conflicts and fostering a collaborative team environment.
• Technical Understanding: Familiarity with the tools and platforms used in digital onboarding, such as mobile and web platforms, as well as banking technologies like KYC (Know Your Customer), AML (Anti-Money Laundering), and identity verification systems.
• Leadership and Coaching: Proven ability to lead teams in an agile environment, provide mentorship to junior team members, and act as a servant leader for the Scrum Team.

Preferred Skills:

• Experience in Financial Services: Direct experience in the banking or financial services sector is a plus, particularly in digital transformation projects or direct banking platforms.
• Knowledge of DevOps or CI/CD: Familiarity with DevOps practices and CI/CD pipelines is beneficial to support continuous delivery.
• Hands-on experience with project management and tracking tools: such as Jira, Confluence, or other similar tools.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.

Hybrid model (3 days a week in-office at the downtown Toronto location). Collaborative and fast-paced environment with opportunities to work on cutting-edge digital banking initiatives.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting, Finance, and Information Technology

Industries

IT Services and IT Consulting