Screening Contractor Training Representative

GardaWorld; Sault Ste. Marie; On-site; CAD 44,000 - 55,000; Full time

Job summary

GardaWorld is seeking a Screening Contractor Training Representative to lead and deliver training for Screening Officers in the Sault Ste. Marie area.

The role focuses on on-the-job GardaWorld and CATSA-mandated training, coaching, and re-certification support to maintain high standards of security screening. Qualified candidates will have at least 12 months as a certified Screening Officer, strong communication skills, and a willingness to travel.

Qualifications

• Excellent communication skills, written and spoken English.
• Proven ability to work well in a team and collaborate across levels.
• Strong interpersonal and customer service orientation.
• Attention to detail and creative thinking for process improvements.
• Reliable, independent, and able to work under stress without supervision.
• Willingness to travel to other airports as needed.
• French fluency is an asset and may be required for some locations.

Responsibilities

• Delivers GardaWorld and CATSA-mandated training including post-course practical training and refresher courses.
• Monitors tests and assessments related to CATSA NTCP program and GardaWorld sessions.
• Supervises participation in training and implements new operating procedures.
• Supports new hire orientation and manages individual training improvement plans.
• Delivers CATSA SOBs and SOPs as released and provides coaching and feedback to Screening Officers.

Skills

Communication skills

Teamwork

Interpersonal skills

Attention to detail

Reliability

Stress management

French language

Time management

Self motivation

Job description

Screening Contractor Training Representative

Business Unit: Aviation Services

Career Area: Airport Security Screening

Location: Sault Ste. Marie, Ontario, CA

This position is open exclusively to current Screening Officers of Garda Security Screening Inc. based at YAM, YHM, YKF, YTS, YSB or YQG.

Are you ready to lead, train, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a Screening Contractor Training Representative.

As an SCTR, you'll be responsible for delivering training following company guidelines. This position also includes coaching, mentoring, and assisting in re-certification.

Responsibilities

• Delivers on-the-job GardaWorld and CATSA-mandated training such as but not limited to: requisite post-course practical training and refresher courses, PIP/PERS, Non Screening Time training requirements, and other security and customer service training (e.g., practice sessions).
• Monitors tests and assessments related to all elements of CATSA’s NTCP program, and GardaWorld skills development sessions.
• Supervises Screening Personnel participation in practical skills development sessions
• Implements training for new operating procedures.
• Supports new hire orientation training.
• Manages and delivers individual training improvement plans.
• Deliver CATSA SOBs and SOPs as they are released
• Provides checkpoint & oversight support where required.
• Provides recommandations on certification maintenance.
• Provides coaching, correction and overall feedback to Screening Officers.
• Intervenes immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.

Position Requirements

• Minimum of 12 months experience working as a certified Screening Officer.
• Minimum of 12 months with no PERs requiring a coaching plan
• Obtain a 90% or greater on the annual RLP exam
• Obtain a 90% or greater on the annual X-Ray exam
• Anyone who has not completed the aforementioned exams must complete and achieve the 90% score to be eligible for appointment for SCTR training.
• Appointment to training for role will be completed by seniority for all qualified candidates
• Due to operational requirements candidates are required to hold FBS ATR and NPS qualifications.
• All endorsements must be in good standing and no performance or attendance related events (GardaWorld or CATSA issued) in previous 12 months.
• Must be open and willing to travel to other Airports to support training efforts.
• Must have excellent communication skills; fluent in written and oral English.
• Must have a desire for service excellence and excellent customer service skills.
• Must have shown good team work abilities and interpersonal skills.
• Must be attentive to detail and able to think creatively.
• Must be reliable, independent and able to handle stress.
• Must be able to stand and walk for extended periods of time.
• French fluency is an asset.
• Time management/ self motivating.

Wage: $31.81 CAD/hour

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.