Scheduling & Workforce Optimization Partner

Scarborough Health Network; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Scarborough Health Network is seeking a Scheduling and Workforce Optimization Partner to ensure adequately staffed, cost-efficient operations across our hospitals and sites. You will align staffing with collective agreements, collaborate with HR partners, and support scheduling clerks and managers in rotation planning.

The role requires strong scheduling experience in a unionized acute care environment, excellent analytical skills, and proficiency with Excel and UKG.

Qualifications

• Diploma or degree is required in a relevant field.
• Strong scheduling experience in a unionized acute care setting is expected.
• Proficient in analytical software and Excel.

Responsibilities

• Design and optimize staffing models for units/departments.
• Collaborate with managers and clerks to plan rotations and ensure compliant schedules.
• Provide scheduling analytics and reporting to leadership for improvements.
• Support training of UKG users and maintain scheduling knowledge.

Skills

Scheduling experience

Analytical thinking

Interpersonal communication

Problem-solving

Team collaboration

Education

Diploma or degree in Business Administration, HR, Engineering, CS, or Mathematics

Tools

UKG scheduling system

Microsoft Excel

Microsoft 365

SharePoint

Power Apps

Job description

Across our three hospitals and eight satellite sites, **Scarborough Health Network (SHN)** is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named**Canada’s Most Admired Corporate Cultures for 2023 – 2025** and **Greater Toronto's Top Employers for 2026.** Learn more at shn.ca**Job Description:****Position Overview:** The Scheduling and Workforce Optimization Partner actively facilitates Scarborough Health Network’s scheduling processes with the goal that all areas are adequately staffed in an operationally safe and cost-efficient manner at all times. The Scheduling and Workforce Optimization Partner acts as a scheduling business partner, using expertise in strategic scheduling to assess and make decisions collaboratively with operational leadership teams across a defined portfolio to ensure adherence to appropriate collective agreements, scheduling policies and models of care. They will interface with Scheduling and Staffing Office Clerks to collaboratively manage staffing workflows as required. This role will work in collaboration with Human Resources Business Partners as required. **Responsibilities:** Workforce Design: The Scheduling and Workforce Optimization Partner proactively supports unit managers and Scheduling and Staffing Clerks to establish and maintain effective staffing models for delivery of service in their specific units or departments. In addition, this position ensures optimal use of relief staff and offers approaches to the full time, part time and casual mix. Scheduling: The Scheduling and Workforce Optimization Partner also provides consultation and support to managers and Scheduling and Staffing Clerks in rotation management techniques to optimize resource utilization. This position is responsible to analyze current rotations and to work with managers and Scheduling and Staffing Clerks to review, plan and build optimized rotations. This position facilitates change, advises on best practice and liaises with various stakeholders to achieve optimal results. To ensure schedules are produced in optimal and compliant ways, the Scheduling and Workforce Optimization Partner will maintain knowledge of scheduling rule changes, best practices, and technological changes. Analytics and Reporting: The Scheduling and Workforce Optimization Partner will also support with scheduling analytics and reporting for their portfolio. The position will be responsible for conducting quantitative analysis to support decision making, identifying opportunities and creating practical recommendations to operational leadership for improvements. Using scheduling data, this position supports managers in addressing staffing model and unit/department-level workforce planning challenges including overtime, sick leave, and leave management planning. System Administration: The Scheduling and Workforce Optimization Partner is jointly responsible for the training and ongoing education of UKG users, including a group of super users. Analysis and reporting on strategic and ad hoc metrics is also required to support decision making across SHN. **Requirements:*** Diploma or degree required (Business Administration, Human Resources, Engineering, Computer Science, or Mathematics preferred).* Minimum 3 years scheduling experience in a unionized acute care setting is required.* Demonstrated proficiency of analytical skills and knowledge of analytical software (e.g. Microsoft Excel and other statistical software) required.* Experience building and optimizing schedules and master rotations required.* Knowledge of UKG or other electronic scheduling systems an asset.* Experience with utilizing Microsoft 365 (SharePoint, Forms, Power Apps) an asset.* Experience developing financial business models to support recommendations.* Experience training adults an asset.* Experience working with Labour Relations to interpret and implement Collective Agreements.* Self-directed, demonstrated ability to work collaboratively with others.* Excellent interpersonal and communication skills both verbal and written.* Proven decision making, negotiating, conflict resolution and problem-solving skills.* Demonstrated ability to manage conflicting priorities and confidential data.* Good work and attendance record required.*This opportunity is posted to support the recruitment of an existing vacant position.**Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.**We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.**We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.* *Learn more about our exciting opportunities by following SHNCareers on* *Instagram**,* *Twitter**, and* *Facebook**.*