Scheduling & Workforce Optimization Partner

SHN Scarborough Health Network; Toronto; On-site; CAD 63,000 - 74,000; Full time

Benefits offered by this job

Defined Benefit pension plan

Health and dental benefits

EFAP and wellness offerings

Education and training programs

Job summary

Scarborough Health Network (SHN) is seeking a Scheduling & Workforce Optimization Partner to actively facilitate scheduling across SHN's General Site and satellite locations. You will align staffing with collective agreements, models of care, and operational needs, partnering with leadership to ensure safe, cost-efficient staffing.

The role emphasizes workforce design, rotation optimization, analytics, and system administration for UKG, with engagement across HR, Scheduling, and front-line

Qualifications

• Minimum 3 years scheduling experience in a unionized acute care setting is required.
• Demonstrated proficiency with analytical software (e.g. Microsoft Excel) is required.
• Experience with building and optimizing schedules and master rotations.
• Knowledge of UKG or other electronic scheduling systems is an asset.

Responsibilities

• Workforce Design: support staffing models for units/departments and optimize relief staff mix.
• Scheduling: advise on rotation management techniques to optimize resource utilization.
• Analytics and Reporting: conduct quantitative analysis to support decisions and improvements.
• System Administration: train UKG users and provide ad hoc metrics for decision making.

Skills

Scheduling experience

Analytical skills

Microsoft Excel

Education

Diploma or degree required

Tools

UKG scheduling systems

Microsoft 365 (SharePoint, Forms, Power Apps)

Job description

Job Number: JR107055 Job Title: Scheduling & Workforce Optimization Partner Union: Union: Job Category: Professional Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $46.876 - $54.342 Hours: Days Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Position Overview:

The Scheduling and Workforce Optimization Partner actively facilitates Scarborough Health Network’s scheduling processes with the goal that all areas are adequately staffed in an operationally safe and cost-efficient manner at all times. The Scheduling and Workforce Optimization Partner acts as a scheduling business partner, using expertise in strategic scheduling to assess and make decisions collaboratively with operational leadership teams across a defined portfolio to ensure adherence to appropriate collective agreements, scheduling policies and models of care. They will interface with Scheduling and Staffing Office Clerks to collaboratively manage staffing workflows as required. This role will work in collaboration with Human Resources Business Partners as required.

Responsibilities:

Workforce Design: The Scheduling and Workforce Optimization Partner proactively supports unit managers and Scheduling and Staffing Clerks to establish and maintain effective staffing models for delivery of service in their specific units or departments. In addition, this position ensures optimal use of relief staff and offers approaches to the full time, part time and casual mix. Scheduling: The Scheduling and Workforce Optimization Partner also provides consultation and support to managers and Scheduling and Staffing Clerks in rotation management techniques to optimize resource utilization. This position is responsible to analyze current rotations and to work with managers and Scheduling and Staffing Clerks to review, plan and build optimized rotations. This position facilitates change, advises on best practice and liaises with various stakeholders to achieve optimal results. To ensure schedules are produced in optimal and compliant ways, the Scheduling and Workforce Optimization Partner will maintain knowledge of scheduling rule changes, best practices, and technological changes. Analytics and Reporting: The Scheduling and Workforce Optimization Partner will also support with scheduling analytics and reporting for their portfolio. The position will be responsible for conducting quantitative analysis to support decision making, identifying opportunities and creating practical recommendations to operational leadership for improvements. Using scheduling data, this position supports managers in addressing staffing model and unit/department-level workforce planning challenges including overtime, sick leave, and leave management planning. System Administration: The Scheduling and Workforce Optimization Partner is jointly responsible for the training and ongoing education of UKG users, including a group of super users. Analysis and reporting on strategic and ad hoc metrics is also required to support decision making across SHN.

Requirements:

• Diploma or degree required (Business Administration, Human Resources, Engineering, Computer Science, or Mathematics preferred).
• Minimum 3 years scheduling experience in a unionized acute care setting is required.
• Demonstrated proficiency of analytical skills and knowledge of analytical software (e.g. Microsoft Excel and other statistical software) required.
• Experience building and optimizing schedules and master rotations required.
• Knowledge of UKG or other electronic scheduling systems an asset.
• Experience with utilizing Microsoft 365 (SharePoint, Forms, Power Apps) an asset.
• Experience developing financial business models to support recommendations.
• Experience training adults an asset.
• Experience working with Labour Relations to interpret and implement Collective Agreements.
• Self-directed, demonstrated ability to work collaboratively with others.
• Excellent interpersonal and communication skills both verbal and written.
• Proven decision making, negotiating, conflict resolution and problem-solving skills.
• Demonstrated ability to manage conflicting priorities and confidential data.
• Good work and attendance record required.

Accommodation and Diversity Statement:

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Benefits:

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on‑site wellness rounding
• Recognition events Leadership Development and Learning Programs Tuition Assistance Program

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.

At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start.

We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally.

SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them.

We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff‑led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world‑class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.

Please allow some time for our recruiters to review your application. We’ll contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care.

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