Scheduling & Resource Coordinator - Service Dispatch

Patterson Companies, Inc.; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

Patterson Companies, Inc. in Montreal, QC is seeking a Service Coordinator to manage dispatching and scheduling of service requests with a high degree of autonomy. The role emphasizes resource planning, effective communication, and delivering service excellence for our clients.

Responsibilities include triaging calls, assigning service requests, monitoring orders, coordinating with procurement, and upholding Patterson's values. French and English proficiency are required.

Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous experience working with project or resource coordination.
• Proficient with Microsoft Office Suite 365.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.
• Excellent command of French, both oral and written.
• Very good knowledge of English, both oral and written, as approximately 50% of the employee's interactions will be with our English-speaking clientele.

Responsibilities

• Actively triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders.
• Works closely with the Branch Procurement Specialist(s) to plan for resources and projects.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Dispatching

Microsoft Office 365

SAP

French language

English language

Education

High school diploma

Tools

Microsoft Office 365

SAP

Job description

Patterson Companies, Inc. in Montreal, QC is seeking a Service Coordinator to manage dispatching and scheduling of service requests with a high degree of autonomy. The role emphasizes resource planning, effective communication, and delivering service excellence for our clients.

Responsibilities include triaging calls, assigning service requests, monitoring orders, coordinating with procurement, and upholding Patterson's values. French and English proficiency are required.