Scheduling & Office Coordinator

GardaWorld; Hamilton; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Medical and dental benefits

Ongoing training and development

Great career kick start

Job summary

GardaWorld in Hamilton, Ontario, is seeking an entry-level Scheduling professional to support our security services team. You will coordinate schedules, shifts, and communications between clients, account managers, and security personnel, while contributing to operational excellence.

The role emphasizes organization, service orientation, and strong communication skills within a fast-paced environment. Location: 444 Seaman St, Hamilton.

Qualifications

• Experience in an administrative, coordination, or support role is an asset.
• Strong organizational and time-management skills are essential.
• Demonstrated telephone/customer service skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy is required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide administrative and operational support to internal and cross-functional teams.
• Coordinate schedules, meetings, shift coverage, and communications.
• Monitor and record guard on/off and check-in calls via GTrack, ensuring full coverage and minimal overtime.
• Receive client requests, schedule shifts, and respond to staff and client inquiries professionally.
• Maintain accurate records, system updates, and attendance data.

Skills

Organizational skills

Time management

Telephone/customer service

Written and verbal communication

Multi-priority handling

Administrative coordination

Tools

GTrack

Job description

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Business Unit: Security Services

Career Area: Operations and Administration

Location: Hamilton, Ontario, CA

Join GardaWorld. Make a difference!

At GardaWorld, we don't just fill roles. We empower people.

We are looking for an Entry level Scheduling professional to support our Hamilton team and contribute to operational excellence. Your role as a scheduler involves coordinating activities between our clients, account managers, and security personnel, recruitment team and communicating with them as needed.

If you're organized, service-driven, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to meaningful work in an essential industry.

Schedule- Monday to Friday 08:00-16:00

Location: 444 Seaman St, Hamilton ON

What's in it for you?

• The typical hiring range for this position is $18.50/hr to $21/hr and is specific to candidates in this location.
• Medical and dental benefits
• Ongoing training and development
• Great opportunity to kick start your career
  

Provide administrative and operational support to internal and cross-functional teams

Coordinate schedules, meetings, shift coverage, and communications

Monitor and record guard on/off and check-in calls via GTrack, ensuring full coverage and minimal overtime

Receive client requests, schedule shifts, and respond to staff and client inquiries professionally

Maintain accurate records, system updates, and attendance data (lateness, illness, absences)

Support onboarding, compliance documentation, reporting, and after-hours emergency escalations

Identify process improvements to increase efficiency and ensure confidentiality and accuracy

Prepare end-of-shift reports documenting all activities and incidents

Scheduler Qualifications

• Experience in an administrative, coordination, or support role is an asset
• Strong organizational and time-management skills
• Demonstrated telephone/customer service skills
• Excellent customer service and report writing skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Administrative Assistant, Office Manager, Scheduler, Administrative, Entry Level, Customer Service