Portfolio Scheduler - Nights- Weekends P/T

GardaWorld; Toronto; On-site; CAD 24,000 - 34,000; Part time

Benefits offered by this job

Career advancement opportunities

Ongoing training and development

Professional and collaborative work环境

Job summary

GardaWorld in Toronto, Ontario, is seeking a Portfolio Scheduler to coordinate employee schedules, ensure staffing coverage, and maintain strong communication with staff and clients.

The role focuses on organizing, proactive service, and operational excellence within GardaWorld's Security Services. Part-time weekend shifts and ongoing training support a path for growth.

Qualifications

• Must be legally eligible to work in Canada.
• High School Diploma or equivalent required.
• Experience in scheduling, dispatching, workforce coordination, or related field.
• Fluent in English, both verbal and written.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Available for weekend, 12-hour shifts.

Responsibilities

• Monitor and respond to incoming phone calls and emails in a timely and professional manner.
• Manage employee bookings and secure suitable replacements to maintain coverage.
• Create and maintain employee schedules using management software.
• Ensure all open shifts are filled while minimizing overtime costs.
• Coordinate with Account Managers, Portfolio Directors, clients and security personnel to address scheduling needs.
• Administer schedule changes and staffing adjustments as required.
• Monitor employee safety and operational compliance programs.
• Escalate operational concerns, customer complaints, and service issues as required.
• Maintain accurate scheduling records and operational documentation.
• Participate in projects and initiatives that support Operations Centre objectives.

Skills

Scheduling

Dispatching

Workforce coordination

Customer service

Communication

Organizational skills

Problem-solving

MS Office

Education

High School Diploma

Tools

Scheduling software

Outlook

Excel

Job description

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Business Unit: Security Services

Career Area: Operations and Administration

Location: Toronto, Ontario, CA

Join GardaWorld. Make a difference!

At GardaWorld, we don’t just fill roles. We empower people.

We are looking for anorganized, proactive, and service-focused Portfolio Schedulerto support our security operations by coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients.

If you’re organized, detail-oriented, and enjoy being at the center of coordination and communication, this is your opportunity to contribute to operational excellence and meaningful work in an essential industry.

What’s in it for you?

• Starting wage of $21.00 per hour, with gradual increase.
• Part-time employment opportunity
• Weekend Schedule- Saturday and Sunday (2000-0800)
• Career advancement opportunitieswithin GardaWorld
• Ongoing training and developmentto support your professional growth
• Professional and collaborative work environment
• Opportunity to work withone of Canada’s leading security organizations
• Location:North York, ON M3C 3E5
• Monitor and respond to incoming phone calls and emails in a timely and professional manner
• Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage
• Create and maintain employee schedules using management software
• Ensure all open shifts are filled while minimizing overtime costs
• Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs
• Administer schedule changes and staffing adjustments as required
• Monitor employee safety and operational compliance programs
• Escalate operational concerns, customer complaints, and service issues as required
• Maintain accurate scheduling records and operational documentation
• Participate in projects and initiatives that support the objectives of the Operations Centre
• Must be legally eligible to work in Canada
• Must haveatleast High School Diploma or equivalent.
• Fluent in English, both verbal and written
• Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field
• Strong communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment
• Availability to work Weekend, 12-hour shifts
• Ability to maintain confidentiality and professionalism at all times

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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