Scheduling Coordinator

Sensity Deafblind and Sensory Support Network of Canada; Southwestern Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Sensity is seeking a full-time Scheduling Coordinator to manage employee schedules and attendance. This role involves collaborating with frontline staff and supervisors to ensure operational efficiency. Candidates should have a college diploma in business administration and at least two years of relevant experience. The position offers a competitive wage and benefits, including an RRSP program and opportunities for professional development.

Benefits

Competitive wage

Benefit plan including Health Spending Account

RRSP program with 3% matching

Up to 50% reimbursement for relevant classes after one year

Employee Assistance Program (EAP)

Opportunities for conferences and workshops

Qualifications

• Minimum of two years of experience in business or office administration.
• Experience managing employee schedules.
• Working knowledge of scheduling practices and relevant legislation.

Responsibilities

• Develops and maintains employee schedules ensuring compliance with regulations.
• Supports payroll administration and manages shift bidding.
• Communicates regularly with supervisors regarding scheduling updates.

Skills

Communication

Time Management

Attention to Detail

Organizational Skills

Client Service Orientation

Education

College diploma in business or office administration

Tools

MS Office Suite

Inclusion software

Job description

People who are deafblind or affected by sensory loss connect, communicate and experience the world differently. At Sensity, we create meaningful experiences by delivering individualized programming, support services, training, education and awareness.

Sensity seeks a Scheduling Coordinator for an immediate opening for a full time role. Reporting to the Scheduling Team Lead, this position is responsible for scheduling and attendance management for employees and supports process development and improvement for agency practices and processes which relate to management of employee schedules in all settings.

This position, based in Paris, ON, and working as part of a cooperative team, the scheduling department operates seven days per week to support ensuring critical operations can be maintained in residential settings.

Shifts Available :

Week 2 Mon 6am-6pm, Tues 6am-6pm, Fri 6am-6pm, Sat 6am-6pm

Sensity Offers :

• A competitive wage
• Benefit plan including a Health Spending Account
• An RRSP program where we match your contributions up to 3% of your earnings.
• Up to 50% reimbursement for the successful completion of relevant classes at other learning institutions after one year of service
• Employee Assistance Program (EAP)
• Opportunities to participate in conferences and workshops in the community and abroad

Essential Position Functions :

• Builds and develops effective working relationships with frontline staff, supervisors, and members of management.
• Develops and maintains employees' schedules in identified programs within the Services department; ensuring scheduling deadlines are met, and compliance with Employment Standards Act and Human Rights Code requirements.
• Creates and posts schedules in accordance with the timelines laid out in the collective agreement.
• Works collaboratively with a team of frontline supervisors to ensure all open shifts (due to vacations, absences, vacancies, short-terms leaves, training, etc.) are filled in a timely manner.
• Develop, update, or deliver training and education to frontline staff and supervisors with respect to scheduling software.
• Supports payroll administration through daily approvals, time sheet verification, overtime calculations and other required adjustments on scheduling software.
• Manages a shift bidding tool to fill vacant shifts on an ongoing basis. Reviews, assesses and awards shift bids to employees in alignment with the collective agreement.
• Directly supports and coordinators the process for assignment of work on public holidays in alignment with written procedure and the collective agreement.
• Communicates regularly with Intervenor Services Coordinators and Managers of Intervenor Services regarding updates to the schedule.
• Works cooperatively with supervisors and management to review and update program rotational schedules in response to new or evolving needs of the individuals supported within a program.
• Provides solutions to planned and unplanned scheduling conflicts as they arise.
• Supports frontline supervisors in making accommodation for employees returning to work from leaves.
• Maintains and tracks scheduling data, such as call-in trends, absence tracking, etc.
• Completes reports and compiles statistics, as required.
• Exercise critical thinking and problem solving in providing direct and indirect support to on-call supervisors with managing last minute vacancies due to employee absence.
• Seeks out opportunities for improvements to scheduling processes and challenges and helps implement solutions.
• Performs other duties as required, such as performing research, and participating on / in committees, activities, and events.
• Performs other duties, as required.

Qualifications :

• College diploma (or equivalent) in business or office administration is required.
• Minimum of two (2) years of experience in business or office administration within demonstrated experience in managing the schedules of employees is required.
• Experience with Inclusion software is an asset.
• Working knowledge of scheduling practices and techniques, as well as at least basic knowledge of relevant legislation (e.g., Employment Standards Act, Human Rights Code, etc.).
• Good oral and written communication skills, with a strong client service orientation. Ability to work independently and as a member of a team.
• Solid time management, attention to detail and organizational skills. Adaptable and flexible with an ability to respond to changing work priorities, pressure and demands.
• In-depth knowledge of MS Office Suite is preferred, including Word, Excel and Outlook.

If you are interested in the Scheduling Coordinator role with us apply with your resume and cover letter.

Please quote job PSC05302025 in your cover letter when applying.

We thank all applicants, however, only those being considered for an interview will be contacted. Sensity is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.