Scheduling Clerk - Centralized Staffing & Scheduling Office

CAMH; Toronto; On-site; CAD 39,000 - 45,000; Full time

Job summary

CAMH is seeking six full-time, temporary Scheduling Clerks to support staffing across inpatient units, the Emergency Department, and support services. The role requires updating schedules, coordinating with CSSO leadership, and ensuring safe, cost-efficient staffing with rotating shifts and weekend coverage.

Candidates should have post-secondary education, up to 1 year scheduling experience, and strong communication skills.

Qualifications

• Post-secondary program.
• Up to 1 year of scheduling experience; hospital or fast-paced setting preferred.
• Experience with scheduling and procurement software is an asset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfortable with technology and able to learn new software quickly.
• Ability to maintain confidentiality and knowledge of privacy legislation.
• Strong verbal and written communication skills.
• Ability to interact professionally with patients, staff, and external contacts.
• Excellent customer service skills.

Responsibilities

• Resolve basic scheduling queries.
• Maintain and update the scheduling system for accuracy.
• Coordinate staffing matters through Oracle under CSSO leadership.
• Assess and triage scheduling cases.
• Escalate complex issues to the Scheduling Specialist and Manager/COCL.
• Problem solving and troubleshooting.
• Communicate staffing changes to relevant departments.
• Provide administrative support to the CSSO team.
• Prepare and distribute staff schedules.
• Ensure staffing profiles are accurate and up to date.

Skills

Communication skills

Confidentiality

Customer service

Problem solving

Tech-savviness

Education

Post-secondary program

Tools

Oracle scheduling system

Microsoft Office

Job description

Job Description The Centralized Staffing & Scheduling Office (CSSO) serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and scheduling needs. With a robust team operating from 0600-0000, 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, all while using a brand-new scheduling application (HIVE).

Reporting to the CSSO Manager and the Clinical Operations Coordination Leader, the six (6) full-time, temporary (1 year) Scheduling Clerks will play an integral role in ensuring that all in-scope unit/departments are staffed in an operationally safe and cost-efficient manner at all times. They will focus on filling shift gaps on posted schedules, administrative exchanges, and call-outs to staff to cover short-notice absences, in accordance to the OPSEU and ONA Collective Agreements, CAMH policies, and legislation as applicable.

The successful candidate(s) will work rotating shifts between the hours of 6:00 am to midnight. They will also be required to work 3 weekends every 6-week schedule.

Responsibilities

• Resolve basic scheduling queries
• Maintain and update the scheduling system to ensure accurate and up-to-date information
• Coordinate staffing matters through Oracle under the direction of the CSSO Manager/COCL/delegate
• Assess and triage scheduling cases
• Escalating complex issues to the Scheduling Specialist and Manager/COCL
• Problem solving and trouble shooting
• Communicating staffing changes and updates to relevant departments
• Provide administrative support to the CSSO team
• Prepare and distribute staff schedules
• Ensure staffing profiles are accurate and up to date.

Qualifications

• Post-secondary program
• Up to 1 year of experience of scheduling experience; experience in hospital setting or other fast-paced environment preferred
• Experience with scheduling and procurement software an asset
• Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Comfortable with technology and able to learn new software quickly
• Ability to maintain confidentiality and knowledge of privacy legislation
• Strong verbal and written communication skills
• Ability to interact professionally with patients, staff, and external contacts
• Excellent customer service skills

Salary Range

$28.41 – $32.72 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca . To view our Land Acknowledgment, please click here.