Scheduling and Sales Specialist

WS Audiology USA; Burlington; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits and HSA/extended care

RRSP + employer matching

Vacation & personal days

Job summary

HearCANADA, part of the WSAudiology group, is hiring a Scheduling and Sales Specialist (Inside Sales Specialist) to join its Inside Sales Team in Canada. The role focuses on warm-lead appointment scheduling, promoting hearing care options, and meeting targets across clinics nationwide.

The position is permanent full-time (37.5 hours/week) with core hours 11:00 am–7:00 pm EST, occasional Saturdays, and a comprehensive benefits package starting day one, including health, dental, vision, RRSP

Qualifications

• 1+ years experience in inside sales or high-volume appointment scheduling.
• Health industry experience is considered an asset.

Responsibilities

• Support sales targets by contacting prospective clients (warm leads) to book an appointment with a hearing care professional across Canada.
• Identify client needs and new sales opportunities, introduce promotions, and book appointments.
• Meet and exceed daily KPIs and targets while ensuring interactions meet HearCANADA standards.
• Maintain a high-volume calling plan and update client information in the CRM.

Skills

Inside sales

High-volume scheduling

CRM systems

Bilingual (French a plus)

English communication

Tools

CRM systems

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

Join our Inside Sales Team! Now hiring a Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.

Position overview:

To succeed in this role, you will have a passion for delivering exceptional hearing health to HearCANADA's clients. You are sales-minded, with the ability to discuss product promotions and hearing care appointment options with a wide variety of clients across Canada. There is no cold calling required in this role, so we expect our Inside Sales Specialists to utilize existing leads to grow our client base by depicting HearCANADA's clinics as their destination of choice for top-tier hearing care.

Key Position details:

• Permanent position: Full-time (37.5 hours per week)

• Core hours: 11:00 am – 7:00 pm EST, Monday to Friday with some infrequent Saturday hours (approximately one or two per quarter) and some infrequent adjustment of hours to cover for colleagues (notice provided)

What we offer you:

• Compensation: $23.00- $25.00 per hour based on experience plus quarterly bonus entitlement

• Employer-funded health, dental, and vision benefits (starting on day one) with additional healthcare spending account

• RRSP program + employer matching

• Generous time off policies including attractive paid vacation programs, 7 paid personal days per year, + 1 paid volunteer day per year

• Education assistance program, LinkedIn learning access, + mentorship + professional development opportunities

What you will do:

• Support sales targets by contacting prospective clients (warm leads) to book an appointment with a hearing care professional in one of our many clinics across Canada

• Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments

• Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with standards of HearCANADA

• Participate in daily/weekly team meetings to share feedback and practice sales skills

• Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)

• Communicate and work effectively with clinic teams to maximize booking schedules

What we are looking for:

• 1+ years experience in inside sales or high-volume appointment scheduling

• Health industry experience is considered an asset

• Able to exercise empathy, and lead the conversation to obtain client bookings with individuals experiencing hearing loss

• Effective communication in the English language, both verbally and in writing

• Bilingualism in French would be considered a definite asset

• Highly motivated and goal-driven to exceed KPIs

• Prior experience with CRM systems, and willing to learn new software and tools

• Strong integrity, professionalism, and work ethic

• Ability to work independently

• Showcases our values of innovation, passion for positive impact and working as a team to go above and beyond

• Availability to work the schedule depicted within the job posting on an ongoing basis with some Saturday coverage as required

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].