Scheduling and Booking Clerk

City of Saskatoon; Saskatoon; On-site; CAD 41,000 - 46,000; Part time

Job summary

The City of Saskatoon is seeking an Access Transit Dispatcher to support the efficient delivery of special needs transportation services. Under supervision, you will handle bookings, coordinate trips, and communicate live changes to drivers and other transit staff.

Responsibilities include scheduling, data entry, policy guidance, and emergency coordination. You will work within the ATU 615 framework and may train new staff as needed. The position is part-time temporary for up to 12 months.

Qualifications

• Grade 12 education with three years progressively responsible experience in radio operations, scheduling and dispatch within the transportation delivery service, telephone service, customer service and working with people with disabilities.

Responsibilities

• Receives booking requests via telephone, email, webmail, and fax.
• Schedules, cancels, and modifies customer requests to achieve efficient and effective trips.
• Communicate live changes to manifests to drivers using on board technology or two way radio.
• Manages the use of third party transportation providers as required.
• Communicates with customers, drivers, other transit team members, and health care professionals.
• Optimize trip schedules to ensure the most efficient use of resources on a day to day basis.
• Maintains customer files by entering and revising data as required.
• Provides accurate policy and procedure information as required.
• Provides emergency coordination in case of an accident or other road incident.
• Maintains accurate trip information and ensures performance indicators are captured.
• Assists with the training and orientation of new staff.
• Performs other related duties as assigned.

Skills

Radio operations

Scheduling & dispatch

Telephone service

Customer service

People with disabilities empathy

Typing 55 wpm

Office practices

Geography knowledge (City of Saskatoon

Scheduling procedures

Cash handling

Decision making

Teamwork

Database management

Written and oral communication

Problem solving

Interpersonal relationships

Computer literacy (word-processing, w/

Education

Grade 12 + 3 yrs experience in relevant fields

One-year business program + 2 yrs experience

Tools

Word processing

Spreadsheet

Database

Job description

Select how often (in days) to receive an alert: Create Alert

Division:Transportation and Construction

Term:1TemporaryPart Time position available for up to 12 months.

Closing Date: 11/06/2026

Labour Group: ATU 615

Posting: 5818

This position is a ATU 615 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under the supervision of the Access Transit Supervisor, this position performs a wide range of functions related to the efficient delivery of special needs transportation services.

Duties & Responsibilities

• Receives booking requests via telephone, email, webmail, and fax.
• Schedules, cancels, and modifies customer requests to achieve efficient and effective trips
• Communicate live changes to manifests to drivers using on board technology or two way radio
• Manages the use of third party transportation providers as required
• Communicates with customers, drivers, other transit team members, and health care professionals.
• Optimize trip schedules to ensure the most efficient use of resources on a day to day basis.
• Maintains customer files by entering and revising data as required.
• Provides accurate policy and procedure information as required.
• Provides emergency coordination in case of an accident or other road incident.
• Maintains accurate trip information and ensures performance indicators are captured.
• Assists with the training and orientation of new staff.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education with three years progressively responsible experience in radio operations, scheduling and dispatch within the transportation delivery service, telephone service, customer service and working with people with disabilities.

  OR

• Graduation from a one year business related program with two years progressively responsible experience in radio operations, scheduling and dispatch within the transportation delivery service, telephone service, customer service and working with people with disabilities
• Typing speed of 55 wpm
• Considerable knowledge of modern office practices and procedures.
• Knowledge of the City of Saskatoon geography would be considered an asset.
• Knowledge of scheduling and dispatching procedures.
• Demonstrated ability to handle cash according to acceptable cash handling practices
• Ability to make decisions in accordance with established policies and procedures
• Knowledge of, and empathy with, the transportation needs of persons with disabilities and the elderly.
• Demonstrated ability to participate effectively as a member of a team.
• Demonstrated ability to prioritize duties and responsibilities and work with minimal supervision
• Demonstrated ability to manage and maintain the integrity of various databases.
• Demonstrated ability to express ideas effectively, orally and in writing.
• Demonstrated ability to solve complex problems and manage conflicts in a positive and timely manner.
• Demonstrated ability to maintain effective working relationships with the public, other professionals in various fields, co-workers and civic officials.
• Demonstrated ability in the operation of a computer with word-processing, spreadsheet, and database.

Weekly Hours:40

Salary Range:$29.40to$33.53CADper hour(2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City