Scale-Up Hardware Operations Lead

Picketa Systems Inc.; Hanwell Rural Community; On-site; CAD 60,000 - 81,000; Full time

Job summary

Picketa Systems Inc. is hiring a Hardware Operations Lead to scale the LENS hardware fleet across procurement, fulfillment, deployment, and support.

This is an in-person role in Hanwell, NB, reporting to the COO, with a focus on building scalable systems as demand grows. You will own the hardware operations lifecycle, ensure timely availability of units, manage shipping and calibration, and collaborate with Sales, Engineering, and leadership to keep commitments.

Qualifications

• Experience scaling hardware operations in a growth environment.
• Proven ability to build scalable processes for a hardware fleet.
• Hands-on hardware troubleshooting and cross-functional coordination.

Responsibilities

• Own ordering, inventory, preparation, dispatch, tracking, and support of LENS units.
• Manage suppliers, parts, hardware, accessories, and replacement components.
• Maintain records of unit location, condition, and calibration dates.
• Coordinate hardware builds, QA checks, packaging, and shipment prep.
• Ensure units ship complete and correctly configured with required components.
• Provide second-line hardware/IT support for customers and internal teams.
• Troubleshoot hardware, tablet, peripheral, and desktop issues not needing engineering.
• Maintain visibility into hardware availability for sales planning.
• Track inventory levels and address shortages proactively.
• Help establish hardware standards and configurations.
• Build and improve fulfillment, returns, calibration, fleet tracking, and support processes.
• Collaborate with Sales, Customer Success, Engineering, and leadership to keep commitments.

Skills

Hardware scale-up

Hardware operations

Device operations

Logistics

Procurement

Startup experience

Cross-team coordination

Troubleshooting hardware

Tools

Inventory management systems

Job description

Picketa Systems Inc. is hiring a Hardware Operations Lead to scale the LENS hardware fleet across procurement, fulfillment, deployment, and support.

This is an in-person role in Hanwell, NB, reporting to the COO, with a focus on building scalable systems as demand grows. You will own the hardware operations lifecycle, ensure timely availability of units, manage shipping and calibration, and collaborate with Sales, Engineering, and leadership to keep commitments.