SAP-Savvy Customer Service Manager — Beverage Supply Chain

Asahi Canada; Toronto; On-site; CAD 73,000 - 91,000; Full time

Job summary

Asahi Canada is seeking a detail-oriented Customer Service Manager to join the Supply Chain team in Toronto. You will oversee end-to-end order fulfillment from entry to invoicing, acting as main contact for customer service issues and coordinating with warehouse, logistics, and finance.

The ideal candidate has 3–5+ years in customer service or order management, hands-on SAP experience, strong analytical and communication skills, and a focus on process improvement.

Qualifications

• 3–5+ years in customer service, order management, or supply chain administration.
• Hands-on experience with SAP (ERP) required.
• Excellent attention to detail and accuracy in order entry and invoicing.
• Strong analytical skills with reporting experience (Excel/SAP).
• Clear communication and problem-solving abilities.
• Ability to manage multiple priorities and work cross-functionally with warehouse, logistics, sales and finance.
• Experience in the CPG/beverage industry is an asset.
• Based in Toronto with address 65 Heward Avenue

Responsibilities

• Process and download customer orders daily and ensure accuracy in SAP.
• Create and maintain orders, verify pricing, quantities, and delivery dates.
• Identify and resolve order discrepancies before release.
• Coordinate with warehouse to confirm product availability and shelf life.
• Ensure inventory aligns with customer requirements and flags risks.
• Generate invoices in SAP after delivery confirmation and reconcile amounts.
• Handle customer inquiries and complaints promptly, coordinating with internal teams.
• Identify trends and suggest process improvements; support automation initiatives.
• Provide open order, OTIF, and deduction reports; support leadership decisions.

Skills

Customer service

Order management

SAP proficiency

Attention to detail

Data analysis

Communication skills

Cross-functional collaboration

Beverage/CPG industry asset

Tools

SAP ERP

Excel

Job description

Asahi Canada is seeking a detail-oriented Customer Service Manager to join the Supply Chain team in Toronto. You will oversee end-to-end order fulfillment from entry to invoicing, acting as main contact for customer service issues and coordinating with warehouse, logistics, and finance.

The ideal candidate has 3–5+ years in customer service or order management, hands-on SAP experience, strong analytical and communication skills, and a focus on process improvement.