Customer Solutions Analyst — Supply Chain Insights

UNAVAILABLE; Toronto; Hybrid; CAD 72,000 - 110,000; Full time

Benefits offered by this job

Group insurance

Retirement plans

Wellbeing resources

Parental leave

Development opportunities

Hybrid work environment

Flexible time off

Job summary

Danone Canada is seeking a Customer Solutions Analyst to strengthen customer supply chain performance, drive service levels, and support growth across major retail customers. You will partner with Sales, Demand Planning, and Supply Chain teams to implement data-driven improvements and provide actionable recommendations.

The role requires a Bachelor’s degree in a related field and a minimum of five years in customer supply chain, logistics, or account management, with SAP O2C and advanced

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, or a related field.
• Minimum 5 years of experience in customer supply chain, logistics, operations, customer service, or account management.
• Experience working with SAP in an Order-to-Cash environment.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
• Proven ability to build relationships, influence stakeholders, and collaborate effectively across functions and with external customers.
• Advanced proficiency in Microsoft Excel, Power BI, and supply chain reporting tools.
• Bilingualism in English and French is considered an asset.

Responsibilities

• Monitor and improve key supply chain performance indicators such as product availability, service levels, inventory health, forecast accuracy, and delivery performance through actionable improvement plans.
• Build strong working relationships with customer replenishment, logistics, inventory, warehouse, and merchandising teams to support operational excellence and customer satisfaction.
• Leverage data, reporting tools, and dashboards to identify trends, uncover opportunities, and provide recommendations that support business decisions.
• Lead the investigation and resolution of service challenges, inventory issues, forecast variances, and supply chain constraints while implementing corrective actions.
• Partner closely with Sales, Demand Planning, and Supply Chain teams to support promotions, product launches, operational efficiencies, and customer growth initiatives.

Skills

Analytical thinking

Problem solving

Relationship building

Cross-functional collaboration

Communication skills

Bilingual English/French

Education

Bachelor's degree in Supply Chain Management or related field

Tools

SAP

Power BI

Excel

Job description

Danone Canada is seeking a Customer Solutions Analyst to strengthen customer supply chain performance, drive service levels, and support growth across major retail customers. You will partner with Sales, Demand Planning, and Supply Chain teams to implement data-driven improvements and provide actionable recommendations.

The role requires a Bachelor’s degree in a related field and a minimum of five years in customer supply chain, logistics, or account management, with SAP O2C and advanced