Samsung Sales Manager

OSL Retail Services; Montreal (administrative region); On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Health and dental plans

Discounts on wireless tech

Employee referral program

Training opportunities

Career growth opportunities

Salary based on experience

Job summary

OSL Retail Services in Montreal is seeking an OSL Samsung Sales Manager to ensure excellence in customer experience and store operations at the Samsung Experience location. You will lead by example and drive sales across wireless devices, tablets, wearables, and home electronics.

The ideal candidate is bilingual (French and English), with at least 3 years of retail management experience, strong leadership and merchandising skills, and the ability to recruit and develop a high-performing team.

Qualifications

• Bilingual French and English required.
• Minimum 3 years of retail management experience.
• Ability to lead and coach a store team.
• Strong recruitment and talent development skills.
• Eye for merchandising and inventory accuracy.

Responsibilities

• Report to the District Manager and oversee all store operations.
• Drive multi-category sales across devices, wearables, and home products.
• Recruit, train, schedule, coach, and manage store staff.
• Ensure exceptional customer experience and brand adherence.
• Maintain merchandising standards and loss prevention practices.
• Lead store meetings and communicate guidelines to the team.
• Coordinate with repairs center and facility teams.

Skills

Bilingual French & English

Retail management experience

Leadership abilities

Recruiting & hiring

Merchandising & inventory

Customer service orientation

Job description

Samsung and OSL have partnered to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We are looking for people who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights!

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate people who are looking for their next challenging career journey. Our people reflect the professionalism and willingness to adapt and learn new skills that make OSL a leading sales and operational organization. We are also proud to have been recognized as one of Canada’s Best Managed Companies for 8 consecutive years.

As an OSL Samsung Sales Manager it will be your responsibility to ensure that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

Location: Montreal

Responsibilities:

• Reporting to the District Manager, the Store Manager is responsible for all aspects of store operations to maximize the Samsung brand presence
• Create strategies to drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, digital appliances, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Act with professionalism and integrity. Teach employees to uncover customers’ needs through skilled questions, perception, and empathy while enthusiastically enlightening them on the Samsung ecosystem
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Lead semi-annual store tours for executive global leaders of Samsung
• Lead weekly store meetings, ensuring team members are up to date on all operational guidelines, loss and fraud prevention, carrier programs and product knowledge
• Perform inventory checks ensuring accurate counts with variances following the appropriate escalation and reporting pathways
• Create an open-door environment, upholding professionalism and integrity at all levels.
• Ensure store location is always staffed appropriately and manage relationships with the repairs center and the facility and security suppliers

Our Ideal Store Manager:

• Bilingual French and English
• Minimum 3 years of retail management experience
• Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What's in it for You:

• Salary: $70,000 to $75,000 per year, based on the candidate's experience and qualifications, plus bonus.
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

This position is for an existing vacancy within our sales team.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments.

These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role.

Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].