Samsung Sales Manager - Sherway Gardens

OSL Retail Services Inc.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health and dental plans

Discounts on wireless technology

Employee referral program

Training and development

Career growth opportunities

Job summary

OSL Retail Services Inc. in Toronto is seeking a Sales Manager for the Samsung Experience Store to drive customer experience and store performance.

You will lead by example, recruit and coach the team, manage merchandising, inventory, and implement loss prevention, while partnering with Samsung for a premium brand experience. The role requires 3+ years of retail management and a passion for sales.

Qualifications

• Minimum 3 years of retail management experience
• Embody the Samsung brand in every customer interaction
• Strong interpersonal and customer skills to motivate and assign work
• Solid management, coaching, and leadership abilities
• Identify top talent and recruit/hire team members
• Detail-oriented with ability to manage multiple priorities
• Decisive and problem-solving with strong customer service focus
• Keen eye for merchandising, inventory management, and store design
• Drive sales and achieve operational performance; deliver customer service
• Flexible to work beyond hours including holidays, evenings and weekends

Responsibilities

• Direct all aspects of sales, customer service and staff development
• Create strategies to drive sales across wireless devices, tablets, wearables, home automation, TVs, accessories and services
• Recruit, train, schedule, coach, and manage employees to meet objectives
• Coach staff on sales standards and programs and use performance management
• Teach staff to uncover customer needs with questions and empathy
• Maintain merchandising standards and guide customers through the Samsung experience
• Participate in weekly store meetings and ensure adherence to policies, loss prevention and inventory protocols
• Foster an open-door environment with professionalism and integrity

Skills

Retail management

Leadership

Customer service

Sales

Job description

Overview

The Company:

It is an exciting time to be at OSL Retail Services, working for a people focused company that is at the top of its game. The momentum we have generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we are on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

Do you have a passion for Tech?

Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

Who are we?

OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry.

As an OSL Samsung Sales Manager it will be your responsibility to ensure that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

A day in the life of a Sales Manager:

• Reporting to the District Manager, the Sales Manager is responsible for directing all aspects of sales, customer service and staff development
• Create strategies to drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Create an open-door environment, upholding professionalism and integrity at all levels.

Good thing you have what it takes:

• Minimum 3 years of retail management experience
• Will embody the Samsung brand in every interaction with customers and genuinely care about their needs
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What’s in it for You?

• Annual Base Salary Range of $60K-$70K with industry leading bonus structure; we will identify and reward commitment to excellence in service and sales (final pay will be determined by location and experience)
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

Posting Status

This position is a upcoming vacancy at the Sherway Gardens Samsung Experience Store

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].