Samsung Sales Manager - Surrey/Burnaby

OSL Retail Services Inc.; Burnaby; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

RRSP

Incentive programs

Employee discounts

Training & development

Career growth

Job summary

OSL Retail Services Inc. in Burnaby, BC is seeking a Samsung Sales Manager to lead store operations and drive customer experience.

You will oversee a team of roughly 20–25 staff, including supervisors and Galaxy Consultants, and ensure high standards in service, merchandising, and inventory control. You will recruit, coach, and develop talent, implement sales strategies across categories, and uphold integrity and professionalism in daily store life.

Qualifications

• Minimum 3 years of retail management experience.
• Strong interpersonal and customer skills.
• Ability to manage small and large teams.
• Experience in wireless/electronics is a plus.
• Proactive talent recruitment and succession planning.
• Detail-oriented with multitasking abilities.
• Strong merchandising, inventory management, and store design.
• Availability for extended hours and weekends.

Responsibilities

• Direct all aspects of sales, customer service and staff development within their store.
• Create strategies to drive sales across multiple categories including wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Recruit, train, scheduling, coaching, and managing employees.
• Coach staff on compliance with sales standards and programs and utilize performance management strategies.
• Teach employees to uncover customers' needs and escalate issues as required.
• Maintain merchandising standards to guide employees and customers through the Samsung experience.
• Participate in weekly store meetings and manage loss prevention and inventory protocols.
• Create an open-door environment with professionalism and integrity.

Skills

Retail management

Customer service

Team leadership

Staff development

Coaching

Sales strategy

Merchandising

Inventory control

Loss prevention

Communication

Flexible hours

Job description

Overview

Samsung Sales Manager | Burnaby, BC

It is an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We believe in great people doing greater things, every day. We are also a proud Platinum Winner of Canada's Best Managed Companies (9 consecutive years).

Do you have a passion for Tech?

Samsung is a global leader in technology, opening new possibilities for people everywhere. Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada!

We're looking for passionate, driven people who are excited about working for a premium brand. You'll have the opportunity to become a world-leading expert in a cutting-edge industry.As an OSL Samsung Sales Manager it will be your responsibility to ensure that your store delivers excellence in Customer Experience and Operations, supports the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

A day in the life of a Sales Manager:

• Reporting to the National Sales Manager, the Sales Manager is responsible for directing all aspects of sales, customer service and staff development within their store.
• Create strategies to drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Teach employees to uncover customers' needs through skilled questions, perception and empathy, escalating any issues as required
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Create an open-door environment, upholding professionalism and integrity at all levels.

Good thing you have what it takes:

• Minimum 3 years of retail management experience
• Embody the Samsung brand in every interaction with customers and show genuine care for their needs
• High level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Ability to manage small and large teams; staffing will include a sales team (including supervisors) and a technical support & device repair team known as Galaxy Consultants. Total team size: approxiamately 20-25.
• Possess strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered a strong asset
• Can identify top talent and proactively recruit, select and hire team members; have an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

What’s in it for You?

• Annual Base Salary Range of $70K-$80K with industry leading bonus structure; we will identify and reward commitment to excellence in service and sales (final pay will be determined by location and experience)
• Exciting incentive programs
• Comprehensive benefits package including health, dental, vision, HSA, and RRSP
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

This job posting is for an upcoming job opening, training will begin in mid-September.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].