Salesperson - Inside Sales

Sci Corp; Regina; On-site; CAD 42,000 - 60,000; Full time

Job summary

Sci Corp is seeking a Family Service Counselor to serve families with cemetery arrangements and pre-need plans, driving revenue and acting as the primary contact. The role emphasizes compassionate, personalized service and coordinating with location teams.

Responsibilities include lead generation, building trust with families, and collaborating with funeral directors to deliver high-quality service. Evening/weekend availability and a valid driver’s license are required.

Qualifications

• 1–2 years of customer service or sales experience.
• Valid driver’s license with acceptable driving record.
• Evenings and/or weekends availability.
• Ability to work with empathy and respect.
• Basic computer skills.

Responsibilities

• Lead generation with daily prospecting and referrals.
• Build relationships with families and respond to inquiries.
• Collaborate with funeral directors and staff for seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Identify referral opportunities to protect families through pre-planning.

Skills

Customer service

Empathy

Respect

Basic computer skills

Driving

Education

Some college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilitie** s**

• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: S4N 7B9

Category (Portal Searching): Sales

Job Location: CA-SK - Regina