Salesperson

Sci Corp; Regina; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Job summary

Sci Corp is looking for a Family Service Counselor to assist client families with cemetery arrangements and pre-need planning. The role emphasizes personalized service, building relationships, and generating revenue for the cemetery location.

Responsibilities include lead generation, answering inquiries, and coordinating with funeral directors and staff to provide high-quality service. Experience in customer service or sales and a valid driver’s license are preferred.

Qualifications

• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Prospect a minimum of 1–2 hours daily (lead generation).
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present to families served and referred families.
• Maintain activity levels to ensure productivity.
• Respond to client inquiries in a timely, respectful and professional manner.
• Develop understanding of each family’s needs and offer value solutions.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on customer problems and requests.
• Build trust-based relationships to earn referrals and protection for families.

Skills

Customer service

Sales experience

Empathy

Communication skills

Education

1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilitie s

• Ability to drive frequently
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation:

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits:

• Medical
• Dental
• Vision
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

#SCI

Postal Code: S4N 7B9

Category (Portal Searching): Sales

Job Location: CA-SK - Regina