Solutions Engineer

Career Renew; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading company focused on financial inclusivity is searching for a Solutions Engineer. This fully-remote position involves providing technical support and expertise to customers, ensuring successful integrations with their innovative digital currency technology. Ideal candidates will have a strong technical background with exceptional problem-solving and communication skills.

Qualifications

• 3+ years of experience in a technical, customer-facing role.
• Strong understanding of API integrations and web technologies.
• Basic understanding of blockchain concepts and Web3 technologies.

Responsibilities

• Provide technical support and guidance for customer integrations.
• Troubleshoot integration issues and develop solutions.
• Conduct technical onboarding sessions for new customers.

Skills

Problem-solving

API integrations

Communication

Customer-focused mindset

Job description

Career Renew is recruiting for one of its clients a Solutions Engineer - this is a fully-remote role and candidates can be based in N / S America.

We are on a mission to build a more financially inclusive future by making the power and utility of the US Dollar accessible across the globe. AUSD is the first fully collateralized, freely tradable digital dollar that is partner-focused, open, scalable, and dependable : a currency that works, wherever you are. Our goal is to create a more stable and accessible cryptocurrency that empowers individuals and businesses. We leverage cutting-edge technology to deliver secure and efficient financial solutions to our partners around the world.

What we're building

First and foremost, we're building an engineering organization dedicated to producing the best. We are building a culture where we work as a team, operate as a unit, and trust each other to produce the best code and culture we can.

Job Overview

We're looking for a technically skilled Solutions Engineer to serve as the bridge between our customers and our technology. In this customer-facing role, you'll be dedicated to supporting successful integrations and providing technical expertise throughout the customer journey.

Key Responsibilities

Provide technical support and guidance for customer integrations with our platform

Work directly with customers to understand their technical requirements and use cases

Troubleshoot integration issues and develop solutions to technical challenges

Create and maintain technical documentation for integration processes

Collaborate with the engineering team to address customer-specific needs and bugs

Conduct technical onboarding sessions for new customers

Develop demos, proofs of concept, and sample implementations

Serve as a technical advisor for customers throughout their implementation journey

Relay customer feedback and requirements to product and engineering teams

Stay current with blockchain technology and payment integration best practices

Qualifications

3+ years of experience in a technical role, preferably in customer-facing positions

Strong understanding of API integrations and web technologies

Basic understanding of blockchain concepts and Web3 technologies

Excellent problem-solving skills with ability to troubleshoot complex technical issues

Strong communication skills, with ability to explain technical concepts to non-technical audiences

Customer-focused mindset with a passion for helping others succeed