Solutions Engineer SMB

Darktrace; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an SMB Solutions Engineer, Pre-Sales, to provide technical expertise in cybersecurity. This fully remote role involves engaging in pre-sales processes, ensuring seamless technical transitions, and collaborating with sales teams. Ideal candidates are technically proficient, skilled communicators, and capable of working independently or within a team. Enthusiasm for innovation and cybersecurity is essential.

Benefits

100% medical, dental, and vision insurance

Paid parental leave

Life insurance

401(k) plan

Qualifications

• Proven technical ability via education or cybersecurity certification.
• Knowledge of computer networking and cybersecurity.
• Enthusiasm for self-development in cybersecurity.

Responsibilities

• Accountable for technical engagement of Proof of Value (POV) from end to end.
• Design and document solution architectures for deployments.
• Communicate technical information to diverse audiences.

Skills

Excellent interpersonal skills

Written and verbal communication

Technical language knowledge

Ability to present complex information

Independence and teamwork

Enthusiasm for innovation

Education

Technical degree or cybersecurity certification

Job description

The SMB Solutions Engineer, Pre-Sales (SE) role is a dynamic and varied customer-focused technical position. The SE works closely with the Account Executive (AE) as a part of the Go To Market team to provide technical and cyber defense expertise in the pre-sale process.

Responsibilities

• Being accountable for the technical engagement of the Proof of Value (POV) (pre-sales technical trial) from end to end.
• Designing, documenting, and communicating solution architectures for Darktrace POV deployments and full contract deployments.
• Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical audiences to C-level executives.
• Recommending and deploying integrations as needed for best-practice.
• Acting as a technical point of contact between clients, partners, and internal teams within Darktrace.
• Working closely with teammates on the Account Executive team.
• Driving a value-selling approach to work towards a technical win state for deals.
• Assisting with and participating in forecasting.
• Transitioning closed accounts smoothly and successfully to post-sales account management teams (SEs, CIEs, CSMs, etc).
• Engaging with the Channel team to act as a technical touchpoint between clients and partners.
• Staying up to date on all Darktrace products and software versions to own the technical relationship with the client and provide up-to-date expertise.

Qualifications & Experience :

• Proven technical ability via a technical degree program, cybersecurity certification, or commensurate experience.
• Knowledge of technical language (computer networking and cybersecurity).
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to clearly communicate complex technical information to a variety of audiences, and presentation skills in a customer-facing context.
• Ability to work both independently and as part of a team in an innovative and fast-paced environment whilst delivering to deadlines.
• Enthusiasm for innovation, experimentation, and self-development in the cybersecurity field.

This role is fully remote; however, it is preferred that the individual is located near one of the Darktrace SMB hub offices (Toronto) and would be able to be physically present in that office occasionally and as appropriate in working with the sales team (for example, annual Sales Kick Off, possible trainings / events held on approximately a quarterly basis).

Benefits :

• 100% medical, dental, and vision insurance, plus dependents.
• Paid parental leave.
• Life insurance.
• 401(k).
• 80,000- $100,000 OTE.

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