Salesforce Slack and Agentforce Techno Functional Consultant

CloudLabs Inc; Canada; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

CloudLabs Inc is seeking a Salesforce Slack and Agentforce Techno Functional Consultant to join our Canada-based, remote delivery team. The role focuses on translating business requirements into integrated Salesforce, Slack, and Agentforce solutions and leading end-to-end process design.

You will drive UAT, training, and post-go-live adoption while collaborating with architects on security, data model, and scalability.

Qualifications

• 5+ years of hands-on Salesforce consulting or implementation experience.
• Minimum 1 successful project involving Slack integration and Agentforce implementation.
• Strong understanding of Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Platform.
• Experience with Salesforce Flow, automation, and declarative development.
• Solid understanding of Slack APIs, workflows, and Salesforce-Slack connectivity.
• Experience working in Agile/Scrum delivery environments.
• Excellent communication skills bridging technical and business teams.

Responsibilities

• Engage with stakeholders to gather requirements for Salesforce, Slack, and Agentforce solutions.
• Design end-to-end business processes leveraging Salesforce, Slack workflows, and Agentforce AI agents.
• Lead functional solution design including use cases, user stories, and acceptance criteria.
• Provide thought leadership on conversational interfaces, automation, and AI-driven workflows.
• Support UAT, change management, training, and post-go-live adoption.
• Configure Salesforce with Flows, Apex, Lightning components, and integrations.

Skills

Salesforce expertise

Slack integration

Agentforce

Agile/Scrum

Communication skills

Education

Salesforce Administrator

Salesforce PD1

Sales Cloud/Service Cloud Consultant

Slack Admin/Developer/Consultant

Agentforce Specialist

Tools

Salesforce Flow

Apex

Lightning Components

Slack APIs

MuleSoft/REST/SOAP APIs

Job description

Job Title : Salesforce Slack and Agentforce Techno Functional Consultant

Experience Required : 5+ years of hands-on Salesforce consulting or implementation experience.

Job Description

Job Location: Canada – Remote
VISA Status: Canada Citizen or PR Holder (having B1/B2 US Visa is added advantage)
Start Date: Immediate or 15 Days

Responsibilities

• Engage with business stakeholders to gather, analyze, and translate requirements into Salesforce, Slack, and Agentforce solutions
• Design end-to-end business processes leveraging Salesforce, Slack workflows, and Agentforce AI agents
• Lead functional solution design, including use cases, user stories, process flows, and acceptance criteria
• Provide thought leadership on conversational interfaces, automation, and AI-driven service or sales workflows
• Support UAT, change management, training, and post-go-live adoption
• Configure and customize Salesforce using Flows, Apex (as needed), Lightning components, and integrations
• Design and implement Slack integrations with Salesforce (alerts, workflows, bots, notifications, approvals)
• Implement and configure Agentforce for intelligent case handling, automation, and AIassisted workflows
• Collaborate with architects on system integration, security, data models, and scalability
• Troubleshoot and resolve technical and functional issues across Salesforce, Slack, and Agentforce

Required Qualifications

• 5+ years of hands-on Salesforce consulting or implementation experience
• Minimum 1 successful project involving Slack integration and Agentforce implementation
• Strong understanding of Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Platform
• Experience with Salesforce Flow, automation, and declarative development
• Solid understanding of Slack APIs, workflows, and Salesforce-Slack connectivity
• Experience working in Agile/Scrum delivery environments
• Excellent communication skills with the ability to bridge technical and business teams

Preferred Qualifications

• Experience with AI-driven solutions, conversational agents, or intelligent automation
• Exposure to integration tools (MuleSoft, REST/SOAP APIs)
• Experience working with enterprise or regulated clients
• Prior consulting or client-facing experience

Certifications (Required or Strongly Preferred)

• Salesforce Administrator
• Salesforce PD1
• Salesforce Sales Cloud and/or Service Cloud Consultant
• Salesforce Slack Admin/Developer/Consultant (preferred but not mandatory)
• Salesforce Certified Agent force Specialist

Experience Level: Minimum 6 years of relevant experience in Development & migration in IICS.

Headquartered in USA:
19 Opal Drive,
Robbinsville,
NJ 08691

India:
S27, Besides Koli Samaj Wadi,
Town Square, Charrasta,
Gandevi, Gujarat 396360, India