Senior Salesforce Developer

KTek Resourcing; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading IT consultancy is seeking a Mid-Senior Salesforce Engineer to lead engineering projects involving Salesforce Service Cloud and AI solutions. The ideal candidate will have 5+ years of experience, strong leadership skills, and a proven track record of integrating customer service technologies. This contract role is located in Vancouver, with a focus on enhancing customer experience through advanced solutions.

Qualifications

• 5+ years of hands-on Salesforce engineering experience.
• Deep expertise in Salesforce Service Cloud.
• Proven experience implementing AI solutions.

Responsibilities

• Lead Salesforce engineering projects and implementations.
• Guide developers and enforce coding best practices.
• Ensure customer experience KPIs are met.

Skills

Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce)

Salesforce Service Cloud expertise

Implementing Agentforce AI solutions

Integrating Amazon Connect for contact center

Integrating Verint WFM with Service Cloud

Salesforce development architecture knowledge

Salesforce APIs proficiency

GitLab and CI/CD pipelines

Agile/Scrum collaboration

Leadership and mentorship

Problem-solving skills

Job description

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• 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
• Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
• Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
• Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
• Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
• Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
• Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
• Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
• Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
• Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
• Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
• Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting