Salesforce Program Manager - Remote

EPAM Systems; Canada; Remote; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Extended Healthcare with Prescription,

Life and AD&D Insurance

Employee Assistance Program

Telehealth

Short-term Disability

Long-Term Disability

Paid Time Off

RRSP with Company match

Maternity/Parental/Adoption Leave Top‑

Employee Stock Purchase Program

Critical Illness Insurance

Employee Discounts

LinkedIn Learning access

Job summary

EPAM Systems in Canada seeks a Salesforce Program Manager to lead a multi-phase migration from the legacy Caterease system to Salesforce Sales and Marketing Cloud. You will guide a cross-functional team to deliver MVPs, feature releases, and managed services transitions while maintaining executive stakeholder confidence.

The role emphasizes governance, stakeholder alignment, and driving user experience improvements across the platform within a dynamic, globally connected consulting environment.

Qualifications

• Proven experience as Salesforce Program Manager leading teams of 6+ on complex CRM implementations.
• Strong background migrating legacy systems to Salesforce with focus on Sales and Marketing Cloud.
• Experience managing multi-phase program delivery from MVP through managed services transition.
• Deep understanding of Salesforce out-of-the-box features, AppExchange solutions, and custom development approaches.
• Demonstrated ability to coordinate integrations with third-party systems and contract management tools.
• Strong program management skills with experience in agile delivery methodologies.
• Excellent stakeholder management abilities with focus on user experience improvement and operational efficiency.

Responsibilities

• Lead end-to-end program management of Salesforce CRM migration from legacy Caterease to a modern Sales and Marketing Cloud platform.
• Manage team through MVP delivery focusing on parity with existing functionality.
• Coordinate multi-phase implementation including Sales Cloud MVP and successive feature releases.
• Oversee integration planning for external systems and tokenized credit card solutions to streamline event processes.
• Ensure contract lifecycle management implementation using DocuSign with Salesforce.
• Drive continuous improvement initiatives while supporting and enhancing the platform through phases.
• Own the client relationship, leading strategic discussions with executive stakeholders.

Skills

Salesforce program mgmt

Team leadership

Legacy migrations to Salesforce

Salesforce Sales & Marketing Cloud

Multi-phase delivery

Systems integrations

Agile delivery

Stakeholder management

Job description

Lead the transformation of our client's legacy Caterease system to a modern Salesforce CRM platform. As a Salesforce Program Manager, you'll guide a team through a multi-phase migration that delivers operational efficiency, enhanced user experience, and streamlined event management processes.

At EPAM, you'll work on cutting‑edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.

Req.#1094387248

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

• Lead end-to-end program management of Salesforce CRM migration from legacy Caterease system to a modern Sales and Marketing Cloud platform
• Manage team through MVP delivery focusing on necessary parity with existing functionality
• Coordinate multi-phase implementation including Sales Cloud MVP, successive feature releases, and managed services transition
• Oversee integration planning for ROME system and tokenized credit card solutions to streamline event closing processes
• Ensure seamless contract lifecycle management implementation using DocuSign integration with Salesforce
• Drive continuous improvement initiatives while supporting and enhancing the platform through successive phases
• Own the room from a client perspective, leading strategic discussions and maintaining executive‑level stakeholder confidence

Requirements

• Proven experience as Salesforce Program Manager leading teams of 6+ professionals on complex CRM implementations
• Strong background in legacy system migrations to Salesforce with focus on Salesforce Sales and Marketing Cloud platforms
• Experience managing multi-phase program delivery from MVP through managed services transition
• Deep understanding of Salesforce out‑of‑the‑box features, AppExchange solutions, and custom development approaches
• Demonstrated ability to coordinate integrations with third‑party systems and contract management tools
• Strong program management skills with experience in agile delivery methodologies
• Excellent stakeholder management abilities with focus on user experience improvement and operational efficiency

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short‑term Disability (Company Paid)
• Long‑Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top‑up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

This posting includes a salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$110,000-CA$170,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human‑defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non‑exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [e-mail] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi‑Year Access.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi‑national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM