Senior ServiceNow Architect

EPAM Systems; Canada; On-site; CAD 165,000 - 180,000; Full time

Benefits offered by this job

Extended health

Dental care

Vision care

RRSP matching

Life Insurance

Telehealth

Paid time off

Employee stock purchase program

LinkedIn Learning access

Job summary

EPAM Systems in Canada seeks an experienced ServiceNow Architect to lead the design, implementation, and scaling of the enterprise ServiceNow platform. You will bridge business strategy with technical execution, defining architectural roadmaps across ITSM, ITOM, CSM, HRSD, or custom scopes.

You will mentor developers and analysts, drive upgrades, and ensure governance, security, and best-practice alignment while partnering with IT leaders and stakeholders across the organization.

Qualifications

• 8+ years IT experience with 5+ years in ServiceNow architecture.
• Deep ITSM/ITOM/CSM/HRSD/SPM domain knowledge.
• Proficiency with ServiceNow development standards and automation.
• Experience with Agile/Scrum delivery and governance.

Responsibilities

• Own end-to-end ServiceNow architectural roadmap.
• Translate requirements into scalable designs using OOTB functionality.
• Establish governance, coding standards, and release processes.
• Design complex integrations using REST/SOAP, IntegrationHub, MID Server.
• Provide technical leadership and code/design reviews.
• Manage upgrades and optimize performance.

Skills

IT architecture

Leadership

Agile/Scrum

Cross-functional collab

Education

ITIL 4 Foundation

CMA / CAD

CIS (ITSM/ITOM)

Tools

REST/SOAP APIs

IntegrationHub

MID Server

OAuth

ServiceNow CMA/CAD

Job description

We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap between business strategy and technical execution, defining the architectural roadmap across ITSM, ITOM, CSM, HRSD, or custom application scopes. You will collaborate closely with cross-functional IT leaders, developers, and stakeholders to ensure platform stability, optimal performance, seamless integrations, and alignment with industry best practices (ITIL).

Req# 1071728533

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

• Architectural Vision & Roadmap: Own the end-to-end technical roadmap for the ServiceNow platform, ensuring scalability, security, and alignment with organizational goals
• Solution Design: Translate complex business requirements into robust, scalable, and upgrade-safe technical designs utilizing out-of-the-box (OOTB) functionality wherever possible
• Platform Governance & Best Practices: Establish and enforce governance frameworks, coding standards, instance hygiene, update set management, and release processes
• Integration & Ecosystem Management: Design and oversee complex integrations between ServiceNow and third-party enterprise tools (e.g., Datadog, Jira, PagerDuty, AWS, Azure, SSO/LDAP) using REST/SOAP APIs, IntegrationHub, and MID Server architectures
• Technical Leadership & Mentorship: Guide and mentor a team of ServiceNow developers, administrators, and analysts; conduct code reviews and architecture design reviews
• Upgrade & Performance Optimization: Manage periodic instance upgrades, monitor system performance, troubleshoot bottlenecks, and optimize database and script execution

Requirements

• 8+ years of total IT experience with at least 5+ years specializing in ServiceNow architecture, design, and implementation within large enterprise environments
• Deep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer Service Management (CSM), HR Service Delivery (HRSD), or Strategic Portfolio Management (SPM)
• Advanced knowledge of ServiceNow development standards: JavaScript, Jelly, AngularJS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI Actions
• Experience with IntegrationHub, REST/SOAP web services, MID Servers, and OAuth configurations
• Strong adherence to ITIL v4 framework (ITIL certification preferred)
• Experience with Agile/Scrum delivery methodologies
• ServiceNow Certified Master Architect (CMA) or Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modules
• ITIL 4 Foundation (or higher)

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

This posting includes a salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$165,000-CA$180,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy(“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [e-mail] if you have questions in this regard, or if you require an accommodation to complete the application process.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM