Salesforce Engagement Manager

NeuraFlash; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A technology consultancy in Vancouver is seeking an experienced Salesforce Engagement Manager to develop and manage client relationships while overseeing project delivery teams. The ideal candidate will have over 10 years of consulting experience, deep expertise in Salesforce and AWS solutions, and excellent communication skills to lead complex customer engagements. This role involves significant responsibility in guiding transformation outcomes and may require up to 25% travel.

Qualifications

• 10+ years consulting experience with solution architecture.
• 5+ years leading complex customer engagements with teams of 15+.
• Deep expertise in contact centre and solution mapping.

Responsibilities

• Develop and manage client relationships for successful project delivery.
• Oversee project teams and ensure quality and customer satisfaction.
• Act as a thought leader guiding transformation outcomes.

Skills

Consulting with solution architecture

Leadership in software initiatives

Building and delivering solutions on Salesforce

Technical direction and stakeholder alignment

Communication and storytelling skills

Tools

Salesforce

AWS

Job description

Join to apply for the Salesforce Engagement Manager role at NeuraFlash.

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Why NeuraFlash, Part of Accenture: TneuraFlash, Part of Accenture, we are redefining the future of business through AI and cutting-edge technology. We partner with Salesforce, Amazon and Salesforce innovation solutions offering intelligent strategy to revolution workflows surrounding customer experience.

As an Engagement Manager you will: Develop, own, and manage
client relationships, oversee delivery programs, guide teams, consult
sell solutions, intensifying transformation, acrosely the transformation experience, and.

• Develop, own and manage customer relationship as a delivery perspective for a portfolio of the NeuraFlash, Part of Accenture, ensuring seamless execution.
• Provide oversight on project teams, oversee complete delivery, guid
  quality, customer satisfaction, directd initiatives from design, execution, from programme.
• Act as a thought leader for customers, lead transformation outcomes for consistent
  Future vision,
• Participate in sales cycles, create relationships, scope plans
• Facilitate customer intake: SOW reviews, onboarding,
• Lead staffing, mitigate risks, practise organizing, derived achievements;
• Lead avenues of internal initiatives across solution delivery,
• Advocacy and brand advocacy, growth, scaling;
• Travel up to 25%
  

Qualifications:

• 10+ years consulting with solution architecture, pre‑sales, leadership, iterative software initiatives;
• 5+ years leading complex customer engagements or solution workstreams, 15+ members with entire solution strategy and technical direction, stakeholder alignment;
• 5+ years of building delivering, selling, delivering on Salesforce and AWS platform, technical explicated platform opportunities;
• Deep expertise in contact centre, Salesforce, AWS solution mapping, benefit whichever nd service, integrated solution, contact system; Pre‑Sales, discovery, mapping, scoping, pricing and presenting technical and business values, managing C-level delegates visuals,
• Communication and storytelling skills, leadership for senior conversations, roadmap creation & influence decisions;

Preferred skills: play for tech solutions, articulate and loving, exceptional, cross‑functional, and strategic drives for customers.