AI-Powered Salesforce Experience Architect

NeuraFlash, LLC; Canada; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

NeuraFlash, Part of Accenture seeks a Salesforce Experience Architect to lead AI-driven Agentforce experiences and solution design for GenAI initiatives. You will collaborate with our AI team to craft-ended user journeys, architect scalable Salesforce-based workflows, and translate business needs into tangible, high-value deployments.

You’ll work across client teams to define strategy, drive requirement gathering, and ensure implementations deliver measurable outcomes while staying aligned with

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with Agentforce or other Generative AI driven platforms
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities
• Stay current with GenAI and Salesforce roadmap developments

Skills

CRM industry experience

Salesforce Service Cloud or Sales Core

GenAI prompt writing

Agentforce or GenAI platforms

Requirement gathering

Cross-functional team leadership

End user experiences design

Lucidchart

Learning new technologies

Tools

Lucidchart

Job description

NeuraFlash, Part of Accenture seeks a Salesforce Experience Architect to lead AI-driven Agentforce experiences and solution design for GenAI initiatives. You will collaborate with our AI team to craft-ended user journeys, architect scalable Salesforce-based workflows, and translate business needs into tangible, high-value deployments.

You’ll work across client teams to define strategy, drive requirement gathering, and ensure implementations deliver measurable outcomes while staying aligned with