Salesforce Developer

Momentive Software; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Momentive Software in Ottawa, Ontario seeks a skilled Salesforce Developer with hands-on experience in Service Cloud and Experience Cloud. You will design, develop, and deploy customized Salesforce solutions using Apex, LWC, Visualforce, and Flows to meet complex business needs.

You will configure Service Cloud features, build Experience Cloud sites, and collaborate with cross‑functional teams to deliver high‑quality solutions.

Qualifications

• 3+ years hands-on Salesforce development with Apex, Visualforce, LWC and SOQL/SOSL.
• Experience configuring Service Cloud features like Case Management, Omni-Channel, Knowledge, Entitlements/Milestones.
• Experience building Experience Cloud sites with templates, components, layouts, and sharing rules for external users.
• Understanding of Salesforce data model, security (profiles, permissions, sharing), internal vs external users.
• Familiarity with DevOps tools (Copado/Gearset/Flosum) and deployment strategies.
• Experience with data migration activities using Data Loader or ETL tools.
• Nice to have knowledge of Service Cloud Voice or Digital Engagement channels and Agile/Scrum practices.

Responsibilities

• Design, develop, and deploy Salesforce solutions using Apex, LWC, Visualforce and Flows.
• Configure and maintain Service Cloud features to support SLA compliance.
• Build and maintain Experience Cloud sites for external/partner/customer users.
• Collaborate with analysts, architects, and QA to deliver high‑quality solutions.
• Participate in code reviews, unit tests, and deployment activities.
• Troubleshoot Salesforce and third‑party integrations.
• Support data migration including mapping, cleansing, and transformation using Data Loader/Workbench.
• Work with support and product teams to translate business requirements into scalable solutions.
• Operate in an Agile/Scrum environment delivering user stories on time.

Skills

Apex & LWC

Service Cloud

Experience Cloud

SOQL/SOSL

Salesforce DevOps

Agile/Scrum

Data migration

Tools

Copado

Gearset

Flosum

Data Loader

Workbench

Job description

Job Description

We are looking for a passionate and skilled Salesforce Developer with hands‑on experience in Salesforce Service Cloud and Experience Cloud. This is a fantastic opportunity to work on high-impact projects with a global team, leveraging the latest Salesforce technologies to deliver scalable and efficient solutions.

Key Responsibilities

• Design, develop, and deploy customized Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
• Configure and maintain Service Cloud features including Case Management, Omni-Channel, Entitlements, Milestones, and Knowledge to support SLA compliance.
• Build and maintain Experience Cloud sites, managing community user experiences, page layouts, and sharing rules for external/partner/customer users.
• Collaborate with cross‑functional teams including business analysts, architects, and QA to deliver high‑quality solutions.
• Participate in code reviews, unit testing, and deployment activities.
• Troubleshoot and resolve technical issues related to Salesforce and third‑party integrations.
• Support data migration activities including data mapping, cleansing, and transformation using tools like Data Loader, Workbench, or ETL platforms (e.g., Informatica, MuleSoft).
• Partner with support/customer service leadership and product team to translate business requirements into scalable Service Cloud and community solutions.
• Work in an Agile/Scrum environment, participating in daily stand‑ups, sprint planning, retrospectives, and delivering user stories on time.

Required Skills & Qualifications

• 3+ years of hands‑on Salesforce development experience, including Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL.
• Proven experience implementing and customizing Service Cloud, including Case Management, Omni-Channel routing, Knowledge, Entitlements/Milestones, and CTI/telephony integrations.
• Proven experience building and configuring Experience Cloud (Community Cloud) sites, including template selection, custom Lightning components, page layouts, and sharing/security models for external users.
• Strong understanding of Salesforce data model, security architecture (profiles, permission sets, sharing rules, roles) and how these apply differently to internal vs. external (community) users.
• Experience with DevOps version control tools like Copado, Gearset, Flosum.
• Familiarity with Salesforce DevOps best practices, including sandbox management and change set/metadata deployment strategies.
• Experience with Service Cloud Voice, Live Agent/Chat, or Digital Engagement channels is a plus.

Required Certifications

• Salesforce Certified Platform Developer I/II
• Service Cloud Consultant and/or Experience Cloud Consultant

Preferred Certifications

Salesforce Certified Administrator or Advanced Administrator (a plus)

Equal Opportunity Employment Statement

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.