JR-210934 Project Manager Senior

Customertimes; Mississauga; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Customertimes in Mississauga is seeking a Project Manager to own end-to-end delivery of a Salesforce patient scheduling and notification solution for a national infusion clinic network. You will be the primary CT delivery contact, coordinating with onshore and offshore teams to ensure milestones meet the baseline.

The ideal candidate has 8+ years in delivery, 4+ years leading Salesforce projects, and experience with PHI/PII healthcare data.

Qualifications

• 8+ years in delivery or program management.
• 4+ years leading Salesforce implementations end to end.
• Experience managing distributed onshore/offshore teams.
• Salesforce Field Service or Scheduler delivery in existing org.
• Regulated industries with PHI/PII experience.
• Comfort with client-owned Scrum Master, BA and QA.
• Salesforce Administrator certification; PMP/PMI-ACP/SAFe/CSM preferred.

Responsibilities

• Own end-to-end CT scope delivery against baseline.
• Allocate work with the Solution Architect against sprint points.
• Monitor offshore velocity; manage capacity and dependencies.
• Own change control for out-of-baseline requirements.
• Run governance cadence: standups, planning, demos, RAID, steering.
• Own deployment, cutover, rollback, and go-live readiness planning.
• Coordinate CT support of SIT/UAT; own defect triage.
• Deliver four weeks of hypercare with daily reporting.

Skills

Salesforce PM

Distributed teams

Fixed-price projects

PHI/PII healthcare

Scrum/Agile

Governance

Education

Salesforce Admin Certification

PMP

PMI-ACP

SAFe

CSM

Tools

Gearset

GitHub

UAT tooling

Job description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job

Single point of accountability for Customertimes' delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope.

The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure — which means influencing a delivery process you do not control while remaining accountable for the outcome.

Location

Hybrid — 2-3x a week at the office at 2300 Meadowvale Blvd, Mississauga, ON L5N 5P9

Project manager team

1 Solution Architect (onshore), 1 Senior Developer, 2 Mid Developers, and 1 Consultant (offshore)

How you'll make an impact

• Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point;
• Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master;
• Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact;
• Own change control. Assess, document, and price every requirement that falls outside the signed baseline. This is the most important responsibility in the role;
• Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews;
• Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub;
• Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria;
• Manage client-side dependencies on the critical path — messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions;
• Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

What makes you a great fit

• 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end;
• Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended;
• Experience leading distributed onshore/offshore teams across a significant time zone gap;
• Salesforce Field Service or Scheduler delivery experience in an existing, customized org — not greenfield;
• Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services;
• Comfortable operating where the client owns Scrum Master, BA, and QA functions;
• Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Preferred

• Canadian healthcare privacy experience — PHIPA, PIPEDA, Privacy Impact Assessment process;
• Bilingual EN/FR delivery, including Quebec stakeholder engagement;
• Gearset;
• French language capability.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?