Salesforce Business Systems Analyst

RedPico; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology consultancy in Toronto is looking for a Salesforce Business Systems Analyst (Technical Solutioning Lead/SME) for a 6-month contract with a strong possibility of extension. The successful candidate will focus on integrating Salesforce for the wholesale banking division while removing project barriers and collaborating with consultants and business stakeholders. Ideal candidates will have over 8 years of business systems analysis experience and technical knowledge of Salesforce, along with excellent communication and problem-solving skills. This role offers a hybrid work model and opportunities for professional growth.

Qualifications

• 8+ years of experience as a Business Systems Analyst.
• 3+ years of experience as a technical lead in a non-managerial role.
• 2+ years of hands-on experience with Salesforce CRM.

Responsibilities

• Design and build workflows and system integrations for Salesforce.
• Serve as a Salesforce Subject Matter Expert (SME).
• Remove barriers for effective project development and deployment.

Skills

Salesforce CRM

Business Systems Analysis

Technical Solutioning

Workflow Design

Capital Markets Experience

Education

Bachelor's degree in a technical field

Tools

Salesforce

Job description

Downtown Toronto (Richmond / Adelaide / King), Canada | Posted on 03/23/2026

• City Downtown Toronto (Richmond / Adelaide / King)
• Country Canada

Job Description

Job Title

Salesforce Business Systems Analyst (Technical Solutioning Lead/SME)

Project/Business Challenge

Digitize the client lifecycle journey for the wholesale banking division. The project involves integrating multiple systems, including Salesforce, to create a one-stop shop for operations, AML, KYC, and GBMO processes. This will enable the client to onboard new clients quicker.

Duration

6 Months Contract (High possibility for extension as it's a multi-year project)

Total Positions

3

Position Summary & Responsibilities

The successful candidate will work with consultants and business stakeholders to design and build the workflow and system integrations required for a major Salesforce project. This role is a technical lead/SME focused on integration and enterprise-level solutioning, and it is not a people management role.

Key Responsibilities

• Design and build the workflow and system integrations required for the Salesforce project.
• Remove barriers throughout the project to enable the development and deployment of quality solutions that meet requirements.
• Act as a Salesforce Subject Matter Expert (SME) and technical solutioning lead.

Candidate Requirements (Must-Have Skills/Experience)

• 8+ years of experience as a Business Systems Analyst (BSA).
• 3+ years of experience as a technical lead (non-managerial).
• 2+ years of recent, hands‑on experience with Salesforce CRM and strong out‑of‑the‑box Salesforce feature knowledge (staying current with new features/releases).
• Experience designing/building workflows, process builders, flows, and custom logic configurations, as well as supporting Salesforce configurations and connected applications.
• Experience in Capital Markets and Global Banking is required.

Nice-to-Have Skills

• Financial services experience is a plus around AML, KYC, and/or Compliance.

Soft Skills

• Excellent communication skills to work across different business lines and with different users.
• Strong ability to work under pressure.
• A 'go-getter' personality who can solve problems and think outside the box.
• Candidates should be data‑oriented.

Education & Certifications

• Required: Bachelor's degree in a technical field (e.g., computer science, computer engineering) or related field. (If not from a technical field, ensure sufficient experience in similar roles supporting integration).
• Highly Preferred: Salesforce Certifications (Salesforce Admin is a plus).

Logistics

Workplace Type: Hybrid

Work Environment: 2 days in office at 44 King St W (currently Wednesdays and Thursdays), subject to change.