Salesforce Business Analyst / Project Manager

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto, Canada, is seeking a Salesforce Business Analyst / Project Manager with about 5 years of hands-on experience leading Sales initiatives and related systems implementation.

The role blends BA rigor with PM discipline to deliver scalable, user-centric solutions that boost sales performance and operational efficiency. This hybrid position requires strong communication, cross‑functional collaboration, and a track record of guiding projects from discovery through

Qualifications

• 5 years of hands-on experience leading Sales initiatives.
• Ability to translate business needs into scalable tech solutions.
• Strong cross-functional collaboration and stakeholder management.

Responsibilities

• Lead discovery through delivery of Salesforce projects.
• Coordinate UAT and agile ceremonies including sprint demos.
• Map current and future business processes to drive value.

Skills

Salesforce

Business Analysis

Project Management

Stakeholder Management

UAT Coordination

Agile Ceremonies

Process Mapping

Problem Solving

Tools

Sales Cloud

Experience Cloud

Miro

Box

Job description

Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud

Location: Toronto-Canada

Work: hybrid, from office, Tue to Thu

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands‑on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user‑centric systems and tools that boost sales performance and operational efficiency.

Core Skills and Experience

Communication and Presentation

• Excellent verbal and written communication skills
• Able to convey complex ideas clearly to both technical and non‑technical audiences
• Comfortable presenting to stakeholders at all levels

Business Analysis Expertise

• Demonstrated ability to lead business‑critical initiatives from discovery through delivery
• Skilled in conducting thorough business analysis and driving collaborative decision‑making
• Proven track record of ensuring timely delivery of business value in fast‑paced environments

Cross‑Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:

• Requirements elicitation and documentation
• Business requirement analysis and validation
• Stakeholder feedback sessions
• Impact analysis and risk identification
• UAT coordination and execution
• Sprint demos and agile ceremonies
• Change readiness, training, and go‑live support
• Troubleshooting user‑reported issues with minimal disruption and long‑term fixes in mind

Stakeholder management

• Successfully partnered with diverse stakeholder groups
• Strong ability to secure alignment and manage expectations throughout the project lifecycle

Process Mapping, Optimization and Problem Solving

• Skilled in mapping and analyzing “as‑is” and “to‑be” business processes
• Able to distinguish between core business needs, stakeholder desires, and system constraints
• Analytical thinker with a knack for identifying root causes and driving long‑term, data‑driven solutions
• Focused on uncovering and addressing systemic process inefficiencies, not just symptoms

Additional

• Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead
• Demonstrates flexibility, ownership, and a proactive approach to problem‑solving and delivery
• Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration
• Experience using Miro, Box, and similar tools for collaboration and process mapping