Salesforce Business Analyst II - Hybrid CRM Specialist

UBC; Vancouver; Hybrid; CAD 80,000 - 115,000; Full time

Job summary

The University of British Columbia (UBC) Vancouver is seeking a Salesforce Business Analyst II to lead the assessment of client needs and align business initiatives with IT solutions. The role focuses on supporting UBC's enterprise Salesforce CRM, delivering documentation, testing, and training to users across departments.

You will work in a collaborative, project-driven environment with IT and business teams, ensuring scalable, secure, and well-documented solutions for the university community.

Qualifications

• Undergraduate degree in a relevant discipline.
• Minimum of three years of related experience.
• Experience with Salesforce and enterprise CRM platforms is preferred.

Responsibilities

• Lead assessment of client needs and align business initiatives with IT solutions.
• Work in an agile software development environment and manage Salesforce releases.
• Analyze data quality and design processes to improve data integrity.
• Interface with business stakeholders and technical teams on changes to Salesforce.
• Prepare functional specs, test cases, and user acceptance testing materials.

Skills

Business Analysis

Requirements Gathering

Stakeholder Communication

Agile Methodologies

Data Analysis

Salesforce Knowledge

Education

Undergraduate degree

Tools

Salesforce CRM

BRD/Use Case Documentation

Job description

The University of British Columbia (UBC) Vancouver is seeking a Salesforce Business Analyst II to lead the assessment of client needs and align business initiatives with IT solutions. The role focuses on supporting UBC's enterprise Salesforce CRM, delivering documentation, testing, and training to users across departments.

You will work in a collaborative, project-driven environment with IT and business teams, ensuring scalable, secure, and well-documented solutions for the university community.