Salesforce Business Analyst

FP Inc.; Toronto; Hybrid; CAD 55,000 - 74,000; Full time

Benefits offered by this job

Hybrid work

Downtown Toronto location

Job summary

FP Inc. is seeking a Salesforce Business Analyst for a 6-month hybrid role in Downtown Toronto. You will lead workshops and interviews, refine requirements, and translate them into user stories and process flows for delivery with Business Owners, Product Owners, and Tech partners.

You will produce BRDs, functional specs, data mappings, and test artefacts, while supporting SIT/UAT and ensuring requirement traceability across systems.

Qualifications

• 5-7 years of experience as a Business Analyst in Agile environments.
• Experience facilitating workshops with senior business stakeholders.
• Strong requirements elicitation and documentation skills.

Responsibilities

• Lead workshops, interviews, and discovery sessions with business stakeholders to gather and refine requirements.
• Document business, functional, non-functional, and data requirements; translate to user stories and process flows.
• Manage backlogs with Agile practices using Jira; support sprint planning and prioritization.
• Collaborate with architects and technology teams to assess feasibility and design.
• Ensure traceability of requirements from idea to implementation.

Skills

Workshop facilitation

Requirements elicitation

Stakeholder management

Agile delivery

Jira/Confluence

Tools

Jira

Confluence

MS Office

Job description

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: 6 months

Our client, a leading financial institution in Downtown Toronto, is looking for a Salesforce Business Analyst to Lead workshops, interviews, and discovery sessions with business stakeholders to gather and refine requirements. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

Business & Requirements Analysis

• Lead workshops, interviews, and discovery sessions with business stakeholders to gather and refine requirements.
• Elicit, analyze, validate, and document business, functional, non-functional, and data requirements.
• Challenge assumptions and ask probing questions to identify underlying business needs.
• Translate complex business problems into clear user stories, process flows, and functional requirements.
• Document current state and future state processes.
• Identify impacts across systems, teams, and business processes.

Stakeholder Management

• Work closely with Business Owners, Product Owners, Relationship Managers, Operations teams, and Technology partners.
• Facilitate discussions to align stakeholders on scope, priorities, solutions, and business outcomes.
• Build strong relationships across business and technology teams.
• Manage conflicting requirements and drive consensus.

Agile Delivery Support

• Create and maintain detailed user stories, acceptance criteria, epics, and features within Jira.
• Support backlog refinement, sprint planning, and prioritization activities.
• Ensure requirements are sufficiently detailed for development teams.
• Work closely with developers and solution architects throughout design and build activities.
• Clarify requirements and answer functional questions during delivery.

Solution Design & Dependency Management

• Develop a deep understanding of the Commercial Banking ecosystem and related platforms.
• Analyze upstream and downstream impacts of proposed solutions.
• Identify integration points, process dependencies, data dependencies, and operational impacts.
• Partner with architects and technology teams to assess feasibility and solution options.
• Support end-to-end solution design discussions.

Testing & Quality Assurance

• Partner with QA teams to ensure business requirements are well understood.
• Review test cases and ensure adequate test coverage.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Participate in defect triage and issue resolution.
• Validate delivered functionality against business requirements.

Documentation & Governance

• Maintain high-quality documentation within Confluence and other project repositories.
• Create:
• Business Requirements Documents (BRDs)
• Functional Requirements
• User Stories
• Data Mapping Documents
• Process Flows
• Business Rules
• UAT Materials
• Decision Logs
• Ensure requirements traceability from idea through implementation.

Must-Have Skills:

• 5-7 years of experience as a Business Analyst in Agile delivery environments.
• Experience facilitating workshops with senior business stakeholders.
• Strong requirements elicitation and documentation skills

2-3 years of recent experience working on Salesforce CRM implementations or enhancements

Nice-To-Have Skills:

• Experience in Commercial Banking, Corporate Banking, Wealth, or Financial Services.
• Previous experience with Jira, Confluence and Microsoft Office Suite

Soft Skills:

• Must possess excellent verbal and written communication skills, as well as strong problem-solving and analytical skills.
• Must be a self-starter, reliable, highly motivated, results-oriented, customer-focused and attentive to detail.
• Excellent analytical, documentation, organizational and presentation skills.
• Ability to manage multiple priorities and deliver within deadlines.
• Strong communication and stakeholder engagement skills.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$40 - C$54. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.