Salesforce BSA: Optimize Business Systems (12-Month)

American Iron & Metal Co; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

American Iron & Metal Company (AIM) is a global leader in metal recycling with over 125 locations and 4,000 employees. The Business Systems Analyst (BSA) – Salesforce will act as a liaison between business needs and Salesforce solutions, supporting implementation, maintenance, and continuous improvement of the organization’s systems.

This is a 12-month temporary position with the possibility of permanency. Responsibilities include requirements gathering, process modeling, documentation, and

Qualifications

• Minimum of 5 years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Bilingual proficiency in French and English, both written and spoken.

Responsibilities

• Gather, analyze, and document business needs and system requirements with stakeholders.
• Translate requirements into functional and non-functional specs and define measurable success criteria.
• Model as-is / to-be processes using BPMN, Visio, or similar tools.
• Create and maintain BRDs, FRDs, User Stories, Use Cases, RTMs, Fit-Gap and impact analyses, CAB requests, and workshop documentation.
• Collaborate with stakeholders, solution architects, and developers to design scalable solutions aligned with business objectives.
• Manage product and solution roadmaps and identify continuous improvement opportunities.
• Coordinate the application lifecycle, including maintenance, upgrades, vendors, security, performance, and enhancements.
• Facilitate workshops, meetings, and decision-making committees while promoting cross-functional collaboration.
• Support quality assurance activities, including test plans and cases, UAT, requirements validation, and defect management.
• Contribute to system integrations, including interface design, data mapping and validation, and data quality and integrity.
• Support change management activities, including impact assessments, change readiness, training, and knowledge transfer.
• Provide Level 3 application support and coordinate Level 4 escalations with vendors and development teams.
• Monitor solution performance, recommend improvements, and contribute to governance and long-term value creation.

Skills

Salesforce

Requirements management

Process modeling

Documentation

Data tools

Agile

Scrum

Waterfall

Tools

Confluence

Azure DevOps

Microsoft Visio

Microsoft Office Suite

SharePoint

SQL

BI tools

Job description

American Iron & Metal Company (AIM) is a global leader in metal recycling with over 125 locations and 4,000 employees. The Business Systems Analyst (BSA) – Salesforce will act as a liaison between business needs and Salesforce solutions, supporting implementation, maintenance, and continuous improvement of the organization’s systems.

This is a 12-month temporary position with the possibility of permanency. Responsibilities include requirements gathering, process modeling, documentation, and