Salesforce Administrator / Application Support Specialist (Intermediate)-5816

Amyantek; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Rothmans, Benson & Hedges is seeking an Intermediate Salesforce System Coordinator to manage day-to-day Salesforce operations, provide user support, and drive continuous improvement. You will coordinate with business and technical teams to streamline processes and leverage AI/automation to enhance daily workflows.

The role requires 2–3 years of Salesforce experience, expertise with Sales Cloud, dashboards, and reporting, plus strong Excel and JIRA skills.

Qualifications

• 2–3 years of hands-on Salesforce coordination, administration, application support, or configuration experience.
• Practical experience with Salesforce Sales Cloud, reporting, dashboards, security, and sharing settings.
• Experience troubleshooting applications, managing support tickets, and coordinating work across business and technical teams.
• Strong knowledge of JIRA, Excel, Power BI, and creating dashboards.

Responsibilities

• Triage and manage JIRA requests, troubleshoot technical issues, maintain data integrity, and optimize Salesforce functionality.
• Identify opportunities to streamline business processes and improve productivity and user experience.
• Support the adoption of new Salesforce features and platform releases, including AI-enabled capabilities where applicable.
• Collaborate with stakeholders to discuss and gather business requirements, coordinate enhancements, support testing and releases.

Skills

Organization

Communication

Documentation

Stakeholder management

Education

Salesforce Administrator certification

Platform App Builder

Advanced Administrator

Tools

JIRA

Microsoft Excel

Power BI

Job description

Contract Type: 1 year contract with Rothmans, Benson & Hedges with a possibility of extension

Position title: 5816 - Intermediate Salesforce System Coordinator

Working Status: Hybrid

Location: 1500 Don Mills Road, Toronto

Planned Start Date: 12/01/2026

Planned End Date: 12/01/2027

Work Hours: 40 Hours a week

Experience Level: Intermediate (3 years)

Role Summary

Coordinate the day-to-day operation, support, and continuous improvement of the Salesforce environment, including user support, configuration, reporting, automation, and application maintenance. Working closely with business and technical teams, this role will also help identify new ways to streamline processes, improve user experience, and make practical use of AI and automation to enhance everyday operations.

Key Responsibilities

• Triage and manage JIRA requests, troubleshoot technical issues, maintain data integrity, and optimize existing Salesforce functionality.
• Identify opportunities to streamline business processes and improve productivity and user experience.
• Support the adoption of new Salesforce features and platform releases, including AI-enabled capabilities where applicable.
• Collaborate with stakeholders to discuss and gather business requirements, coordinate enhancements, support testing and releases.

Required Experience & Skills

• 2-3 years of hands-on Salesforce coordination, administration, application support, or configuration experience.
• Practical experience with Salesforce Sales Cloud, reporting, dashboards, security, and sharing settings.
• Experience troubleshooting applications, managing support tickets, and coordinating work across business and technical teams.
• Working knowledge of Microsoft Excel and Power BI, as well as JIRA skills including creating and managing issues, priorities, dashboards, and basic reporting
• Strong organization, communication, documentation, and stakeholder-management skills; able to manage competing priorities independently.

Preferred

• Salesforce Administrator certification; Platform App Builder or Advanced Administrator is an asset.
• Experience with Experience Cloud, sandboxes, change sets, Agile delivery, integrations, APIs, or third-party applications.
• Exposure to SOQL, Apex, Lightning Web Components, Agentforce, Einstein AI, or other Salesforce AI capabilities.

Ideal Candidate

We are looking for a curious, proactive, and service-oriented coordinator who is eager to learn and brings a fresh perspective to improving day-to-day operations. The ideal candidate is comfortable challenging existing ways of working, identifying opportunities for greater efficiency, and exploring how AI-enabled tools can simplify processes, improve decision-making, and enhance the user experience.